Julie Ann Castillo

Julie Ann Castillo PROFESSIONAL SUMMARY CONTACT - julieanncastillo2406@gmail. com Santiago City Isabela, Philippines EDUCATION Ama Computer College Bachelor of Science in Information Technology Detail-oriented and highly organized Administrative Staff with expertise in data entry, office administration, and clerical support. Proficient in managing large volumes of data, maintaining records, and ensuring smooth office operations. Strong problem-solving skills, attention to detail, and ability to multitask in a fast-paced environment. Adept at using Microsoft Office Suite, database management tools, and document processing to enhance efficiency and productivity. WORK EXPERIENCES Administrative Staff / Data Entry Clerk - Ama Computer College - Santiago - SKILLS •Performed accurate data entry and maintained records in company databases. Data Entry & Data Management (Excel, Google Sheets, CRM Systems) •Assisted with office administrative tasks, including document preparation and filing. Office Administration & Clerical Support •Managed office correspondence, calls, emails, and scheduling. Record Keeping & Documentation •Ensured data confidentiality and compliance with organizational policies. Customer Service & Client Relations •Provided support to administrative teams for smooth office operations. Email & Correspondence Management •Assisted in handling inquiries from enrollees and provided sales support for enrollment. Handling Walk-in Clients & Sales Inquiries Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) •Delivered excellent customer service by addressing client concerns and inquiries. •Handled walk-in clients, guiding them through the enrollment process and providing necessary information. Marketing Strategies & Promotional Activities •Responded to client emails professionally and efficiently, ensuring timely follow-ups and resolutions. Social Media Engagement & Outreach •Assisted in developing and implementing basic marketing strategies to attract potential enrollees. Typing Speed & Accuracy Time Management & Organizational Skills •Helped promote the institution through social media engagement, flyers, and outreach activities.