Julie Ann Barroma

Hello there! I’m a dedicated and reliable Virtual Assistant with several years of experience providing high-quality customer service and administrative support to e-commerce businesses. I specialize in handling calls, emails, and tickets, ensuring that every customer feels valued and satisfied with the assistance they receive.

Over the years, I’ve worked with various CRM tools such as Freshdesk, Zendesk, Gorgias, and HubSpot, allowing me to efficiently manage customer interactions, organize data, and resolve issues in a timely manner. I’m also familiar with popular e-commerce platforms like Shopify, Amazon, and CommentSold, where I’ve helped store owners manage orders, process refunds, update product listings, and monitor daily sales performance.

My role often goes beyond answering inquiries—I make sure to build a positive experience for every client by showing patience, empathy, and clear communication. I believe that excellent customer service plays a big role in retaining customers and improving brand reputation. Whether it’s calming down a frustrated customer, explaining a product feature, or troubleshooting an order issue, I handle every situation with professionalism and care.

Aside from customer support, I also assist with daily administrative tasks such as data entry, inventory tracking, report generation, and scheduling. I’m highly organized and comfortable managing multiple tasks at once while maintaining accuracy and attention to detail. I can work independently or collaboratively, and I always make sure deadlines are met.

If you’re running an online business and need someone who can help you manage day-to-day tasks, communicate with customers, and maintain smooth operations, I’d love to be part of your team. My goal is to help you save time, reduce workload stress, and make your business processes more efficient.

I’m passionate about helping business owners create a great customer experience while also improving their overall workflow. I take pride in being dependable, proactive, and easy to work with. If you’re looking for a long-term VA who can grow with your team and contribute to your success, let’s connect—I’d be happy to discuss how I can help your business thrive.