May 25,2024
JULIE A. TAROY-
-
PROFILE
To seek career opportunity of employment that would enhance my skills
and provide personal and professional growth. To impart my acquired
knowledge, skills and personal ideas through good service and hard work.
EDUCATION
SKILLS
ST.SCHOLASTICA’S
COLLEGE MANILA
1989 - 1992
Adaptability
Management
Analytical & Research
Bachelor of Fine Arts Major in Advertising
1985 - 1989
LA CONCORDIA COLLEGE
Secondary
ST. PAUL SCHOOL MAKATI
1979 - 1985
Primary
Presentation & Reporting
Documentation
Attention to Details
Persuasive & Written
Communication
Interpersonal Skills
People Oriented
Team Player
PERSONAL DATA
REFERENCE
Birth Place:
Birth Date:
Height:
Weight:
Gender:
Makati City, PH
July 9,1973
5'5
125 lbs
Female
Nigel G. Wen
Religion:
Nationality:
Language:
Catholic
Filipino
English & Filipino
-
Operations Manager
Golden Z-5 Security & Agency
Jinky S. Padilla-
Team Leader
Concentrix
WORK EXPERIENCE
Client Support Agent 2
2023 - 2024 December
Concentrix
Responding promptly to client inquiries via phone, email, or live chat
Assisting clients with booking inquiries, changes, or cancellations
Offering guidance on available services, packages, and options
Providing clients with relevant information about booking processes,
payment methods, and policies
Processing new bookings for various services such as hotels, flights,
events, or tours
Making necessary adjustments to existing bookings, including
changes to dates, times, or services,
Verifying booking details to ensure accuracy and completeness
Addressing and resolving issues related to bookings, such as
overbookings, double bookings, or missing reservations,
Troubleshooting client concerns and providing effective solutions in
a timely manner
Managing escalations, ensuring that client issues are handled
professionally and efficiently
Maintaining a high level of professionalism and courtesy during all
client interactions
Ensuring that clients have a positive experience from the point of
initial contact through to post-booking support
Communicating with third-party providers (e.g., hotels, airlines, tour
operators) to confirm availability and secure reservations.
Client Coordinator
2022 - 2023
GOLDEN Z-5 SECURITY & INVESTIGATION AGENCY
Review and manage client contracts, ensuring that all terms and
conditions are clearly communicated.
Coordinate contract renewals and amendments with clients and
relevant internal departments.
Ensure compliance with legal and organizational standards in client
agreements.
Monitor and manage client invoices, ensuring accurate and timely
billing.
Review and manage client contracts, ensuring that all terms and
conditions are clearly communicated.
Coordinate contract renewals and amendments with clients and
relevant internal departments.
Ensure compliance with legal and organizational standards in client
agreements.
Monitor and manage client invoices, ensuring accurate and timely
billing.
Maintain a record of client transactions, payments, and outstanding
balances.
Work with the finance team to ensure proper accounting of client
payables and receivables.
Schedule and coordinate meetings with clients, internal teams, and
stakeholders.
Freelance Assistant Animator
1992 - 2022
TOON CITY/TYCOON/SNIPPLES/FILCARTOONS/PASI
Responsible to draw clean-up of animators rough drafts through the use of
pencil and paper and electronic approach
Yours Sincerely,
Julie Taroy
