Juliano Esposito Muniz

Juliano Esposito Muniz 8202 Payton Irvine- California Phones: Zip Code: 92620 - - e-mail- PERSONAL SUMMARY An accomplished Information Technology leader with broad experiences in the Technology Consulting and Consumer Products industries. Demonstrated successes in the development and execution of appropriate processes, measures, business systems, and infrastructure technologies necessary to improve business performance and achieve regulatory compliance. Recognized for the ability to deliver projects on scope, time and budget with an emphasis with customer satisfaction together with business results. QUALIFICATION HIGHLIGHTS Program Management Sales Opportunities Change Management Infrastructure Optimization Design Thinking Infrastructure Management Service Level Management Product Management Leadership Polycom - Video, Voice and Telepresence Company Global Program Manager – Enterprise Service Manager June 2012 -Present Sao Paulo, Brazil. Provide leadership, governance, and support for the delivery of v i d e o infrastructure, endpoints and APIs; focused primarily on customer satisfaction, achievement of quality goals, and region profitability targets as Program Manager. Managed lean projects that generated more than 1 million dollar in costs savings in 2018. Direct program manager responsible for Managed Service for all global projects and internal projects like data centers and connection links. As Enterprise Service manager primarily focused on helping customers achieve Video infrastructure optimizations supporting their environment. Management of resources; providing direction on performance, career mentoring, and training together with Regional Service Manager to align resource capabilities with the Polycom strategies. Key Accomplishments: • Alignment of Project Management Office delivering effectively and efficiently on scope, time and costs for our Global projects in three languages • Improvements in customer satisfaction metrics for consulting engagements delivered globally through a program of direct customer outreach, delivery quality improvements, and statement of work standardization efforts. • Partnerships with regional sales teams to provide more than 200 sales leads were not identified previously for them. Facilitated change management process to be implemented • Algar Telecom – Telecommunication company Project Manager, Incident Manager and System Manager July-–June 2012 Sao Paulo, Brazil. Executed changes necessary to demonstrate a measurable increase in the reliability, availability, and recover ability of key business systems. Direct managed 10 network and server engineer and indirect responsible for more 15 allocated in customer environment. Led efforts to achieve compliance with customers computers roll outs. Provided technical information during sales visits for customers. The project management was focused on achieving resources optimizations through the deployment of virtualized servers, services and link migrations. Key Accomplishments: • An availability strategy based upon the adoption of selected ITIL framework components; which focused on decreasing the occurrences of unplanned downtime, decreasing incident resolution times, and improving governance over the environment. • Improved availability of critical business systems to exceed Service Level Agreements (SLA) by leveraging formal Incident, Change, and Problem management processes. The primary drivers of improvement were the reduction of reoccurring incidents, improved resolution times, and a reduction in technical deployment defects. Technical Services designing to provide support to sales during customer visit and to customer during on board process. Deployment of a VMware server environment to provide more business availability, easier disaster recovery process service applications and back up process flexibility. • • EDS Electronic Data System System Administrator Nov-–July 2008 Sao Caetano, Brazil. Responsible for GM server administration on my shift to Latin America, Europe and Africa. F o l l o w i n g company road map covering application and infrastructure architectures, for the transition from physical servers to virtual environments. Key Accomplishments: • Solving issues preventive in software and hardware for all GM servers. • Processes and procedures to document compliance change request and explaining them on CAB. • Managing new virtual servers and services f r o m E u r o p e . Algar Telecom – Telecomm Telecommunication company Jan 2005 – Nov 2006 TECHNICAL AND IMPLEMENTATION COORDINATOR Sao Paulo, Brazil. Provided innovative and forward-thinking consulting services to more than 170 clients to solve business issues through the strategic and cost effective delivery of technology. Summary of key engagements: • Managed 50 resources in a 24x7 pool supporting different customer in CALA region inside HP Help Desk. • Lead a strategic direction for Enterprise handover from CITEL and Algar Telecom. • Responsible for the design and implementation of technical courses for our allocated resources in HP. • Integrated SAP go live team for service Implementation in Colombia by J&J reducing costs and increased production efficiencies and reduced manufacturing rework. • Supported JDE EDWARDS ERP in CALA and MIAMI controlling process effectiveness. DAMOVO - BRAZIL May 2004 – Jan 2005 SUPPORT ANALYST Sao Paulo, Brazil. Integrated go live teams for new global service desk in Brazil supporting customers in English, Portuguese and Spanish. Summary of key engagements: • Created process for the new global service desk. • Supported more than 55 different softwares. • Team leader, fastest troubleshooter and problem solver for global service desks. Softin Sistemas - BRAZIL Oct 2001 – Sep 2002 MANAGEMENT CONSULTANT, ERP INSTALLER AND COACH Joinville, Brazil. Responsible for all consulting ERP services cycle for our clients. The consulting engagement was focused on helping customers understand the ERP process through adapting culture and reduce costs avoiding wasting materials. Implementation road map covered all administrative areas, ERP installation and training. Summary of key engagements: • Implementation of an ERP; providing installation on customer environment, identifying stakeholders to engage in the implementation cycle. • Provided customer training in ERP modules. • Lead improvement customer process to maximize the ERP utilization. Parker Hannifin - BRAZIL NOV 2000 – SEP 2001 COMPUTER ENGINEERING TRAINEE Jacarei, Brazil.. Provided support for all Paker Hannifin plants in Brazil. Summary of key engagements: • Lotus Notes Buddy for Brazil. Provided installation, support and orientation. • Responsible for more than 250 computers solving issues, installation and software configuration. • Contact point supporting network issues. EDUCATIONAL E X P E R I E N C E Master Business Administration FGV – OHIO Enterprise Administrator Technician Master Business Administration in Projects FGV Electronic Technician Problem Solving & Decision Making Product Management Kepner Tregoe – MA UC- Berkley - CA Mastering innovation & Design – Thinking MIT - MA Bachelor degree in Philosophy Unifai Extension Program UCI - CA Organization, Innovation & Technology MIT - MA CERTIFICATIONS & PROFESSIONAL AFFILIATIONS MCP ID-, MCDST , MCSA , MCSE, MCTS, MCITP ,VCP , SCRUM-F , Scrum Product Owner certified. ITIL Foundations, PMP, Six Sigma yellow belt, Prince 2 certified. PMI and Agile associated. XV Ryla – Rotary Youth Leadership Awards. LANGUAGES Fluent English, Portuguese and Spanish. Basic Japanese and Chinese.