JULIANNE MACARAEG
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High School – John Burroughs High School, California USA S.Y. 2009 - 2011
High School Graduate – Malasiqui Catholic School, Philippines S.Y. 2011 – 2013
Undergraduate College (BS in BIOLOGY) – Far Eastern University, Philippines S.Y. 2013 - Present
OBJECTIVE:
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To contribute to the growth and development of an organization in which I can utilize the skills I have to offer with
quality reassurance as a team player and individual.
EXPERIENCE:
Customer Service and Sales Representative
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Sari - Sari Store – Sampaloc, Manila
2013-Present
Recognizes situations where possible solutions can resolve complaints or inquiries of the customers.
Process orders and obtains merchandise as requested by customers.
Identify and escalate customer issues.
Handle customer billing and payments.
Initiates required action for replenishment of shelves, counters or containers with products and merchandise.
Ensures and provides quality service to external customers.
Additional Skills
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Communication Skills: Speak to present groups of clients, speak interpersonally with individuals, report to
management.
Technological Skills: Background knowledge in Microsoft Word Proficiency, Internet, Software, Adobe, Video Editing
Software, Website Development, Proficient Email Knowledge.
Advanced Typing: Excellent typing including speed and accuracy. (78 WPM or 354 CPM)
Multitasking: Handle face-to-face contact with customers, multiple customers at once, to assist each in a time efficient
and calm manner.
Strategic Thinking: Develop or assess materials that will help employees and/or clients understand the subjects being
discussed. Understand the needs of the customers and judge what will work best.
Decision Making: Decide the best accommodations to satisfy the customer’s expectations and meet the needs of the
organization.
Prioritizing: Operate multiple tasks in a short amount of time under stressful situations.
Organization: Filing records, important documents, inventory stock, receipts and forms.
QUALITIFICATIONS:
• Bilingual English (Native) and Tagalog (Fluent) Language.
• Good presentation, interpersonal, verbal & written communication and listening skills..
• Advanced Proficiency with Microsoft Word and Intermediate Excel.
• Provides charismatic work ethic dedicated to fulfilling tasks with patience, excellence, and dedication.
• Fast learning and driven to action with minimal supervision to complete necessary tasks via multi-tasking to meet
deadlines for multiple simultaneous projects and/or customers.
• Ability to lead and adapt to a diverse, fast paced, rapidly changing work place.
• Always willing to spend extra time to complete assigned work.
• Exceptional at maintaining communication with customers by attentive listening and understanding of the customers’
needs.
