Julianna Cain

JULIANNA CAIN Wichita Falls, TX 76301 ■- | ✉■- Professional Summary Dedicated and customer-focused professional with over 5 years of experience in customer service and administrative support. Skilled in communication, data entry, and problem-solving with a proven ability to handle inquiries efficiently and provide exceptional client care. Certified Texas Notary Public and currently pursuing an Associate of Science in Cybersecurity, bringing strong attention to detail and technical aptitude to every role. Skills • Strong Communication & People Skills • Conflict Resolution & Problem Solving • Data Entry & Record Management • Customer Service & Phone Etiquette • Computer Literacy (Microsoft Office, CRM Systems) • Critical Thinking & Teamwork • Texas Notary Public Professional Experience Dynata – Customer Service Representative April 2021 – November 2023 | Wichita Falls, TX • Delivered professional and courteous customer service in a high-volume call center setting. • Handled inbound and outbound calls to gather data and address customer needs. • Accurately entered and maintained customer information in company databases. • Resolved concerns with empathy, efficiency, and clear communication. Clinics of North Texas – Medical Records Clerk 2008 – 2013 | Wichita Falls, TX • Managed patient records, ensuring confidentiality and accuracy. • Assisted healthcare providers with documentation and file organization. • Maintained detailed data entry and responded promptly to inquiries. • Demonstrated strong teamwork and organizational skills in a busy clinical environment. Education Currently Enrolled: Associate of Science in Cybersecurity Wallace State Community College – GED, 2004