Juliana Velandia

JULIANA VELANDIA VIRTUAL ASSISTANT 📍Remote | Based in France 📧-I have extensive experience working remotely and collaborating with virtual teams. I am now seeking to align my professional career with remote opportunities where I can support businesses by managing their social media, customer service, and administrative tasks. HOW I CAN HELP YOU Customer Service – Ensuring excellent client communication and support. Social Media Management – Creating, scheduling, and analyzing content. Administration & Organization – Managing schedules, emails, and documents. Travel Logistics – Handling bookings, itineraries, and budget planning. TOOLS I WORK WITH Project Management: Google Suite, Microsoft Office, Notion, Asana. Communication: MailerLite, Slack. Design: Canva, Illustrator. Social Media: CapCut, Instagram, Facebook, Metricool, HashtagStack, AnswerThePublic, MastiTitulares. EDUCATION & CERTIFICATIONS Social Media Marketing Professional Certificate | META, in progress Storytelling Workshop | Adobe, 2024 Bachelor's degree in Modern Languages with emphasis on business translation | EAN University, 2018 RELEVANT EXPERIENCE Freelance Translator Quarter Group | Remote | 2023 – Present Translation of business and magazine articles. Bilingual Receptionist Rio Hostel | Buritaca, Colombia | 2021 – 2022 Managed reservations and processed online/in-person bookings via Lobby software. Oversaw customer service operations, coordinated arrivals and departures, and handled financial transactions. Customer Service Representative GBS Globales – Scotiabank Canada | Bogotá, Colombia | 2019 – 2021 Provided support for debit/credit cards, loans, and customer accounts. Assisted with financial inquiries.