Juliana Oluchukwu Richards

JULIANA OLUCHUKWU RICHARDS. Email:-; Phone:-. Professional Summary A highly organized and results-driven Customer Service Executive with over four years of experience providing high-level customer service support to clients, resolving complex customer’s issues and exceeding satisfaction goal. Proficient in de-escalating challenging situations, implementing efficient solution and maintaining a positive customer experience. Known for multitasking and maintaining confidentiality in fast-paced environments. Leverages excellent customer service while building positive relationships with internal and external stakeholders. Core Competencies  Effective Communication Skills  Customer Service Excellence  Expertise and Professionalism  Attention to Details and Accuracy  Calendar & Meeting Management  Travel Itinerary Planning  Sales and Marketing Acumen  Organizational and Detail Oriented Planning  Microsoft Office Suite (Word, Excel, PowerPoint)  Salesmanship and Persuasion  Time Management and Organizational Skills  Confidentiality & Discretion Customer Service, Accounting and Ticketing Officer Anzora Travels and Tour Limited | 2020 – 2023  Plan and book flight travel itinerary for clients.  Dealing with customer complaints.  Collecting and analyzing customer feedback.  Resolving issues as regards change of flight time and reschedule.  Advising clients on which airline is reliable based on other client’s experience.  Document clients booking and send reminders when a day to their travel date.  Keep account and invoice of payment made for bookings.  Preparing of invoice and sales record for clients payment and tax payment for the company. Customer Service and Ticketing Officer Olystar Travels and Tour Limited | 2023 – Jan 2025  Plan and book flight travel itinerary for clients.  Dealing with customer complaints.  Collecting and analyzing customer feedback.  Resolving issues as regards change of flight time and reschedule.  Advising clients on which airline is reliable based on other client’s experience.  Document clients booking and send reminders when a day to their travel date.  Keep account and invoice of payment made for bookings. Financial Assistant Dahua Papers Company | 2018 – 2020  Supporting organization’s financial operations by performing tasks like maintaining records, preparing reports, processing invoices, and ensuring accurate financial management.  Managed the accountant’s daily financial tasks, including organizing schedules, drafting correspondence, and coordinating financial arrangements.  Ensuring that the organization has their bookkeeping in order for budgeting and taxes.  Updating, monitoring, preparing, processing and distributing employee salaries through cheques, card payments, or bank deposits.  Conducting cost benefit analysis which helps to understand how the market run. Administrative Assistant Samuel O. Dike and Co. (Auditors) | 2017 – 2018  Answering and directing phone calls, managing emails, correspondence, memos, letters and faxes.  Providing essential clerical and administrative support to individuals and teams  Ensuring smooth office operation and efficient work flow through task like managing schedules and general office duties.  Scheduling appointments, meetings and events.  Maintaining contact lists and data bases.  Developing and maintaining filing systems. Key Skills  Effective Communication Skills.  Administrative skills.  Customer Service Excellence  Expertise and Professionalism  Attention to Details and Accuracy  Calendar & Meeting Management  Travel Itinerary Planning  Sales and Marketing Acumen  Organizational and Detail Oriented Planning  Microsoft Office Suite (Word, Excel, PowerPoint)  Salesmanship and Persuasion  Time Management and Organizational Skills  Confidentiality & Discretion Education  Bachelor’s Degree in Economics and Statistics (BSc. Economics) University of Benin, Edo State, Benin city| 2016 Certificates  Diploma in Air Ticketing and Reservation Universal School of Aviation| 2019 – 2020