Juliana Gomes Da Silva

JULIANA GOMES DA SILVA WhatsApp: (- |-linkedin.com/in/julianagomesdasilva FINANCE SPECIALIST Data-driven Finance Coordinator with a proven track record of providing the leadership necessary to improve analytical, reporting, and transactional processes and ensure organizations control risk exposure while operating at peak efficiency and effectiveness. Passionate about overcoming challenges and capable of adapting easily to changes. More than 10 years of demonstrated success in finance, working to support and lead in the technology and services industry. SKILLS • Native Portuguese • Bilingual Spanish • English Advanced • Communication• Finance Operations• Versatility • Analytical • Interpersonal Skills• Investigation/Research • Project Management • Customer Experience• Leadership • AR (Accounts Receivable)• Service Level Agreement (SLA)• Operational Workflows • Attention to Detail• AP (Accounts Payable)• Excel • Key Performance Indicators • Resiliency • Curiosity EXPERIENCE Michael Page, Buenos Aires, ArgentinaMay 2019 – July 2021 Recruitment and staff selection (HR). Billing Team Leader Organize the daily tasks of the Billing-Invoicing Team. Monitor the correct issuance of all billing documents, customer service ensuring compliance with the SLA and the quality of the service delivered. Created reports of metrics, revenue recognition and month-end closing. System migration, improvement of the Brazilian invoicing process, identification, proposal and implementation of improvements in the system, reducing the invoice backlog by 98%. Creation of training manuals, assisting in the standardization of the invoicing process and reduction of human errors and improving efficiency of operational workflows. Investigated errors in Finance ERP processes to guarantee the system was able to process anomalies correctly. SLA improvement, passing the invoice delivery period from 5 to 2 business days. That provided an improvement in service and greater customer satisfaction. Dell Technologies, Buenos Aires, Argentina July 2014 – May 2019 Information technology and services. Senior Collections Specialist | June 2018 - May 2019 Analysis, management and reconciliation of Latin American accounts (LATAM).Resolution of conflicts and claims by clients. Portfolio management of 400 clients, including large company accounts (top 20), identification, risk evaluation and prevention of possible losses. Average collection of 93%, maintenance of cash-flow that helped the company maintain liquidity for a more efficient budget setting for each area. Improvement in the reporting processes, giving visibility to the commercial area about the account status of each client, making the communication flow between areas faster and effective, which had a positive impact on the sales projection. Senior Specialist Accounts Receivable | July 2014 - June 2018 Billing-Invoicing for Latin America (LATAM). Control of purchase orders, confirmation and preparation of orders for invoicing. Support to Sales, Collections, Logistics and Customer care areas. Metrics reporting, revenue recognition and month-end closing. Standardization and improvement of the inventory update process (average of 1000 hardware equipment’s per month), with the focus on relationships with the Sales Team and Clients, decrease in the delivery time of goods with an average SLA of 98%. Migration of the billing process from Colombia to Argentina without relevant negative impacts for the company's internal and external clients. Identification, proposal and implementation of improvements in processes and tools / company systems. Decrease in invoicing errors, improvement in the relationship with stakeholders. ADDITIONAL RELEVANT EXPERIENCE Localiza Hertz, Belo Horizonte, Brazil Financial Analyst Cash Applications Reconciliations Collections EDUCATION AND PROFESSIONAL DEVELOPMENT Centro Universitario Newton Paiva, Belo Horizonte, Brazil Business Administrator University of Buenos Aires, Buenos Aires, Argentina Project Management Certificate In Learning Certificates Listening Skills Excel for Finance Office 365, Collaborative WorkTools Non-verbal Language For Leaders Additional Knowledge Microsoft Office Netsuite ERP Oracle ERP SAP ERP Sales Force