Juliana Baez Bermudez

Highly organized, attentive, and communicative post-sell manager, with four years of experience in customer service, who identifies customer needs and delivers effective solutions to problems. Experienced in the area of procurement, trade agreements, and post-sales services for international travel services. Management of negotiations focused on the growth of sales of the company and the improvement of relations. JULIANA BAEZ BERMUDEZ International Business Administrator Enphasis in Marketing WORK EXPERIENCE Post-sells Manager (Bogotá, Colombia) AUssieYouTOO Ltda. | Apr.2018 - Dic. 2022 ACCOMPLISHMENTS Enphasis in Marketing. Achievements: Development of an advertising campaign for Lollapalooza, product creation and market analysis, merchandising and campaigns with POP material. Entrepreneurship working Achievements: Entrepreneurship called “NieveFuerte” the project was born of the need to enjoy the taste of liquor in discreet doses and in an innovative and refreshing way, the product offered was frozen shots of liquor. CONTACT +1 --linkedin.com/in/julianabaez/ RESPONSIBILITIES Management of personal, and communication for the team goals. Post-sale and customer services strategies related to visa application procedures, location in destination cities and general logistics process for the stay abroad of future students Development of administrative processes in the sales area, monitoring, and review of commissions in the commercial department Supervision and analysis of company sales for Spain, Colombia, and Australia ACHIEVEMENTS Increase in company sales, derived from adequate customer service and after-sales service monitoring. Standardization of the management of the after-sales service guaranteeing greater effectiveness in the process. Workshops and trainings for the members of the team, in order to provide the best service to the customers Commercial Project Leader Trainee (Bogotá, Colombia) Tetra Pak Ltda. | Feb .2017 - Feb. 2018 RESPONSIBILITIES In charge of the purchasing process, logistic tracking and traceability of shipments, as well as the management of providers that meet the requirements for the Andean region countries (Colombia, Ecuador, Perú, Bolivia and Venezuela) Development of a study of import costs for the materials required in the Andean region Offering support in new negotiation and cluster purchase processes, thanks to the implementation of a new business methodology ACHIEVEMENTS Standardization and improvements in the purchasing time as well as the process Greater efficiency of the sale of Tetra Pak projects thanks to the analysis of importation, due to the improvement in the company´s profit margin within the cluster of the Andean region Advice to a new global supplier in the methodology used by the company, as well as in the process of purchase and distribution of the goods required by the customers. Customer services and sales (Brisbane, Australia) Guzman and Gomez restaurant | Sep.2014 - Jan. 2015 RESPONSIBILITIES Attending to the customer's needs, taking and registering their orders, and always offering an excellent quality of service ACHIEVEMENTS Improved teamwork skills and an enhanced ability to work under pressure in a customer service setting. SKILLS Adaptability Attention Active listening Team work Creativity Leadership Proactivity Communication EDUCATION Confederation College (Thunder Bay, Canada) College Graduate Certificate (Post- Graduate) Digital Marketing and Marketing Analytics | Jan 2023 - Unfinished (currently studying) Rosario University (Bogota, Colombia) Bachelor Degree International Business Administration | Feb 2012 - May 2018 LANGUAGES SPANISH - Native ENGLISH - Advance GEMAN - Basic REFERENCES Natalia Guarin - Tetra Pack / AUssieYouTOO Phone: - Email:-Nicolas Duque - AUssieYouTOO Phone: - Email:- PROGRAMS • Microsoft Office Programs • SAP Australian Language School English as a Second Language (ESL) General and Business English | Jul 2014 - Jan 2015 Gimnasio William Mackinley Highschool degree | Jan 2006 - Dec 2011