Juliana Petersen-| Florida, USA, US | -
WORK HISTORY
Customer Service Styling Consultant at Target- - Year(s))
Coordinated daily customer service operations and maximized productivity rates by proactively
providing feedback on operational concerns and product issues.
Implemented project timelines to keep teams on task, meeting deadlines according to schedule.
Provided coaching, mentoring, and cross-functional conflict resolution support to new team
members consistent with company standards.
Orchestrated communications, monitored requests, identifying those that required immediate
attention, achieving smooth operations.
Work closely with the marketing team to produce visual concepts consistent with store brand.
Office Administrator at Equin S.A.S- - Year(s))
Provided client-focused service in the manufacturing, distribution, and sale of paint products.
Coordinated appointments and travel arrangements, response to emails, phone calls and other
clerical needs.
Contributed to rapid growth and expansion of business by providing strategic marketing support
through brand development, advertising, editing, and marketing, including maintaining social
media content.
Provided exceptional administrative and management support by effectively overseeing and
processing up to 50 invoices each month, profit and loss reports and providing technical
assistance.
Ascertained and preserved the confidentiality of all company communications and
documentation through document management software.
Created an attractive showcase of product presentation consistent with company s brand and
vison, promoting customer purchases and increasing sales.
Office Administrator at Recubrimientos Esenciales- - Year(s))
Served as the executive key point person for business office, responding to customers promptly
and professionally, maintaining positive company client relations.
Maintained communication between stakeholders
through creation and distribution of meeting agendas, minutes, and creation of monthly
newsletter. Prepared monthly expenditure reports.
Coordinated meetings and conferences, including site-to-site video conferencing calls, to
streamline business operations.
Built, entered, and maintained information into systematized databases, improving record
keeping system and increasing data entry efficiency by 20 .
Used various marketing methods and strategies to promote client-focused services methods.
Business Owner at Azulejo
- - Year(s))
Utilized trend forecasting to design garments and accessories consistently ahead of the curve.
Coordinated with vendors to source fabric and trims that met the design concept and budget.
Developed brand and a line of accessories which were successfully sold in stores and markets
across the country.
Managed inventory levels, merchandise, and store operations to ensure a seamless and
enjoyable shopping experience for customers. Functioned as the primary point of contact for
escalated customer issues, demonstrating strong problem-solving abilities and a commitment to
finding satisfactory resolutions.
Fostered a welcoming and inclusive environment in the store, building rapport with customers
and earning loyalty through personalized service and attention to their needs.
Utilized feedback from customers to continuously improve service offerings, optimize processes,
and enhance overall customer satisfaction levels.
Execute merchandising strategies using visual displays throughout the store.
Led team of employees, providing training, guidance, and support to ensure they delivered
excellent customer service in line with company policies and values.
EDUCATION
Academy Estrella Aurotita, Barranquilla,Colombia - None
Graduated-
Comfamiliar, Barranquila, Colombia - None
Graduated-
La Colegiatura, Medellin,Colombia - None
Graduated-
learn about the strategies and techniques used to
Higher Academy of Arts College, Medellin,Colombia - High School
Graduated-
Technology in Management Fashion Design
LANGUAGES
English, Native/Bilingual
Spanish, Native/Bilingual
