Julian Ramirez

If you’re here is because you need one of the following:

✔ Shopify

✔ LiveChats

✔ Email support (fast responses)

✔ Lean Six Sigma certified.

✔ Virtual Assistant

✔ Content Moderator

✔ WhatsApp, Facebook and Instagram messages.

✔ Order tracking, providing status, etc

✔ Zendesk ticket support

✔ Intercom ticket support

✔ Salesforce ticket support

✔ Troubleshooting issues

✔ Moderation on Social Media/Community

✔ Following up with customers

✔ Maintenance of customer data base

✔ Data entry

✔ JIRA tickets.

✔ Transcription

✔ Help creating reviews of products

✔ App reviews (replying back to feedback on both App Store and Play Store)

A little bit about myself:

Currently Married and working hard to pay off my apartment:) I love doing customer support, trading cryptocurrency, listening to music, reading and applying healthy lifestyle habits, meeting new people, and learning new skills. I'm sure that I can be a great asset to your company and contribute to its growth, taking care of your customers, their issues, and solving them.

About my background:

Highly motivated customer service specialist with about 10 years and 5+ years of experience with Fitbit, focused onUS/CAN/EU based customers in resolving customer's complaints and promoting conflict resolution while maintaining amazing metrics and speed.