Julian Noe Gil

Julian Gil Technical Support Specialist Easily adaptable Technical Support Specialist with the ability to easily converse with customers and users by guiding them to solve problems with 2 years experience in customer support and nearly 10 in direct customer interaction. Proficient in troubleshooting extensively, following processes, policies and procedures; Thrives in accuracy-critical environments that require high-quality communication. -- Hermosillo, Mexico linkedin.com/in/julian-noe-gil- instagram.com/julian.noe.gil WORK EXPERIENCE SKILLS Technical Support Specialist Etison LLC - ClickFunnels 01/2019 - 08/2020, Remote Email Management Spreadsheets Conflict Resolution Adaptability Teamwork Achievements/Tasks Tier 2 Technical Support Specialist Communication Skills ZenDesk Microsoft Office Providing support to high value 2CCX customers Creating details reports of issues both new and known within the platform EDUCATION Videogame Design Universidad de Artes Digitales 08/2017 - 08/2018, Customer Service Research LANGUAGES English Spanish Native or Bilingual Proficiency Native or Bilingual Proficiency French Elementary Proficiency INTERESTS Photography Travelling Volunteering Gaming Martial Arts