Julian Librato

Julian Librato Nairobi, Kenya ·-· Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 5 years of experience providing quality administrative support to clients. Education Multimedia University Of Kenya Bachelor Of Science Mechanical & Manufacturing Engineering Nairobi May 2016 - June 2021 St. Anthony's Boy High School Kitale High School Diploma Kitale January 2012 - January 2016 Experience Monkey Adventures General Virtual Assistant Kenya (Parent company USA) August 2021 - September 2022 • Completed business correspondence, transcription and data entry. • Answered and screened calls to provide information, schedule appointments and take detailed messages. • Coordinated Skype calls across multiple time zones. • Organized and managed team tasks using Trello and Asana. • Ordered gifts for clients for holidays and in recognition of special accomplishments. • Kept extensive contact list updated with new contacts and changes to existing contacts. • Set up virtual Zoom meetings, invited guests and disseminated agendas. • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings. • Maintained supervisor's calendar and set up reminders for meetings and appointments. • Conferred with customers by telephone, chat or email to provide information. • Analyzed and compiled data to prepare comprehensive reports for management. • Executed travel arrangements by researching and booking flights and accommodations. • Monitored emails, organized inbox, and prioritized messages for supervisor. • Researched topics and events to support supervisor's work agenda and projects. Upwork Freelance Content Writer Janauary 2021 - October 2021 • Conducted extensive internet research to provide facts and statistics for articles and blogs. • Added keywords, meta descriptions and alt image tags to increase SEO presence. • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content. • Conducted simple keyword research and used SEO guidelines to increase web traffic, increasing web traffic by 57%. • Ghostwrote articles for different clients and agencies in betting, health, pet & supplies, gardening, kitchen, home decor and baby niche, incorporating relevant SEO terms and interlinking. • Created, edited and optimized approximately countless pages of evergreen content to improve SEO ranking for specific keywords. • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach. • Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services. Dafric Logistics Cold Caller Nairobi July 2020 - November 2020 • Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline. • Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns. • Completed daily cold calling and outreach to build sales pipeline. • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas. • Attended networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects. • Answered inbound telephone calls from interested customers to persuasively discuss offerings. • Answered calls, took messages and transferred calls to correct individuals. Upwork Social Media Manager February 2019 - June 2020 • Analyzed and reported social media and online marketing campaign results. • Developed marketing content such as blogs, promotional materials and advertisements for social media. • Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram. • Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets. • Communicated with followers to promptly respond to queries and monitor reviews. • Suggested and implemented new features to develop brand awareness. • Conducted research to determine current benchmark trends and audience preferences. • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements. • Monitored online presence of company's brand to engage with users and strengthen customer relationships. • Improved page content, keyword relevancy and branding to achieve search engine optimization goals. Nation Media Editorial Assistant June 2017 - December 2018 • Provided copy editing support to hit target dates for editorial and design productions with print and digital material. • Organized material, determined area of emphasis and wrote according to prescribed editorial style and format standards. • Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content. • Handled internal staff correspondence through emails and scheduling. • Proofread manuscripts and other forms of copy for general grammatical correctness. • Led team of 13 staff writers in production of content for daily newspaper. Skills Program files maintenance: Customer relations and communications: Scheduling: 70 WPM typing speed: Executive presentations: Spreadsheet Management: Certifications CAP - Certified Administrative Professional Referees Referees will be given upon request.