Julian Cris Ramirez Alsisto

5007 Greymar St. San Sebas an PH3 Tarlac City, Tarlac, Philippines, 2300-- JULIAN CRIS ALSISTO Senior Executive Assistant PROFESSIONAL SUMMARY To obtain a posi on in the company where my strong customer service orienta on and excellent communica on skills can assist in the e cient running of the opera on. My previous work experiences and strong passion for this industry contribute to the belief that I can add real value to your organiza on. Fast-learner, exible, energe c and a team player who is always willing to go the extra mile. EMPLOYMENT HISTORY HawaiiRealEstateOrg by Eric West — Hawaii, USA Senior Execu ve Assistant March 2020 - February 2024 • • • • • • • • • • SKILLS • Excellent Communica on Skills • Customer Service oriented • Problem Solving and Analy cal Skills • Managerial Skills • A en on to detail • Appointment Se ng • Outbound calling • Can work under pressure • Time Management • Ability to mul -task • Highly organized • Self-Mo vated • Team player Manage and maintain execu ves' schedules, appointments, and travel arrangements. Screen and direct phone calls and distribute correspondence. Prepare reports, presenta ons, and other documents for mee ngs and conferences. Act as the point of contact between execu ves and internal/external clients. Coordinate and assist with various projects and ini a ves as assigned by execu ves. Conduct research and compile data to support decision-making processes. Manage expense reports and budgets for execu ves. An cipate execu ves' needs and proac vely address them. Maintain con den ality and discre on in handling sensi ve informa on. Serve as a liaison between execu ves and other team members, ensuring e ec ve communica on and collabora on. Elite Paci c Proper es, LLC. — Hawaii, USA Senior Lead Specialist April 2015 – February 2017 • Sourcing new sales opportuni es through inbound lead follow-up and outbound cold calls and emails. • Following-up with customers and ensuring that all calls are properly documented. • Some admin work as deemed necessary by the client’s business needs. • Consolida ng employees hours worked for invoicing. • Rou ng quali ed opportuni es to the appropriate Real Estate agents for further development and closure. • Hire/Train new lead specialists. MyOutdesk Philippines, Inc. – Tarlac City, Tarlac, Philippines Inside Sales Agent September 2013 – March 2015 • Sourcing new sales opportuni es through inbound lead follow-up and outbound cold calls and emails. • Following-up with customers and ensuring that all calls are properly documented. • Some admin work as deemed necessary by the client’s business needs. • Consolida ng employees hours worked for invoicing. • Rou ng quali ed opportuni es to the appropriate Real Estate agents for further development and closure. C3/CustomerContactChannels – Tarlac City, Tarlac, Philippines Customer Service Opera ons Supervisor CERTIFICATIONS • Interna onal English Language Tes ng System (IELTS) • Test of English for Interna onal Communica on (TOEIC) May 2012 – April 2013 • Resolving customer ques ons and complaints; troubleshoot problems with services or products. • Ensuring agents understand and comply with all call center objec ves, performance standards, and policies. • Answering agent ques ons regarding best prac ces or di cult calls. • Iden fying opera onal issues and sugges ng possible improvements. • Monitoring and evalua ng agent performance, providing learning or coaching opportuni es, and taking correc ve ac on, if necessary. • Preparing reports and analyzing data to assist management as they determine call center goals. • Working with other supervisors and management team members to support agents and maximize customer sa sfac on. ACHIEVEMENTS Loyalty Awardee The Philippine Women’s University, Tarlac 2016 Sutherland Global Services – Tarlac City, Tarlac, Philippines Customer Service Opera ons Supervisor Leadership Awardee The Philippine Women’s University, Tarlac 2015 October 2007 – March 2012 • Resolving customer ques ons and complaints; troubleshoot problems with services or products. • Ensuring agents understand and comply with all call center objec ves, performance standards, and policies. • Answering agent ques ons regarding best prac ces or di cult calls. • Iden fying opera onal issues and sugges ng possible improvements. • Monitoring and evalua ng agent performance, providing learning or coaching opportuni es, and taking correc ve ac on, if necessary. • Preparing reports and analyzing data to assist management as they determine call center goals. • Working with other supervisors and management team members to support agents and maximize customer sa sfac on. Best in OJT The Philippine Women’s University, Tarlac 2015 President, Philwomenian Hospitality Society The Philippine Women’s University, Tarlac 2014 – 2015 ti ti ti ti ti ti fl ti ti ti ff ti ti ti ti ti ti ffi ffi ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti tti ti ffi ti fi fi fi ti ti ti ti fi ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti tt Best Team in Delivering Customer Experience