Julian Annette I. Domingo

julian annette I. domingo --10 emerald st. eireene ext. liamzon subd. brgy. santa lucia, pasig city Objective An effective team player possessing a positive attitude, self-motivated and can work with minimum supervision. Showing excellence and dedication to a role. A hard-working individual looking for a challenging position where I can showcase my skills and contribute to the growth of the organization. I would like to enhance my technical and soft skills by taking up challenging assignments and expanding my knowledge. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers. key skills Product/Service knowledge Strong time management Problem solving skills Service-focused Performance improvement Creativity and resourcefulness Experience November 2016 – March 2018IT Support One Mega Group Inc. Provide solutions to employees based on issues raised. Collaborate with other departments regarding their technical needs. Assist employees with their concerns regarding their equipment. Setup new hires technical needs in the organization June 2018 – July 2020Customer Advisor Concentrix Philippines Answer queries from customers based on their issues. Provide solutions to problems and raise to relative departments. Advise customers of needed information regarding their queries. July 2020 – March 2024Customer Service Executive Global B2B Consultancy / Gamma Interactive Inc. Record details of inquiries, complaints and actions taken Communicate and coordinate with internal departments. Respond promptly with accurate and timely information to customer inquiries regarding products and services of the organization. Communication Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with other members of the team. trainings attended Assertiveness training Mastering time management training Stress Management training Education June 2012 – April 2016Bachelor of Science in Computer Science Centro Escolar University – Makati rEFERENCE Provided upon request.