Julia Stuart

Julia Stuart Customer service expert who works well in fast paced work environments. I pride myself in taking ownership of customers’ situations. My problem solving and strong interpersonal skills help me to ensure the customer is always happy and satisfied. EXPERIENCE TruGreen, Remote- Sales Representative Jan 2022- April 2022 - I worked as a temporary sales representative during peak season at TruGreen. As a sales representative, I was able to refresh my sales skills by providing honest, and resourceful information to help the customer choose the best product for their needs. During my role at Trugreen, I used my confidence, rapport-building communication, and empathy skills to become a top ranking sales agent on my team. 306 Manor Street St. Michaels, MD 21663-+1 - Whats App- - SKILLS Sales Force Experience (+3 years) Self-Motivated Upbeat/Positive Mindset Problem Solving abilities Active Listener Multi-tasker Empathic Radial for iRobot- Social Media Specialist Confident September 2019 - December 2021 Fast-learner - During my role as the Social Media specialist for customer support, I was directly responsible for replying and handling all customer service/technical support related inquiries on iRobots’ USA/Canada facebook page as well as iRobots’ Twitter USA/Canada page. - My role allowed me to gain experience with customer facing platforms like Facebook and Twitter. - I would take ownership of each interaction and follow through to completion/resolution, whether it was sales order related or a technical support related inquiry. - I participated in weekly recap meetings with our iRobot Corporate partners. Radial for iRobot- Technical Support Chat Agent October 2017- September 2019 - As a chat support agent, I was responsible for providing technical support resolution via chat. I learned how to effectively multitask as I helped 1-3 customers at the same time. I also learned how to ask probing customers so I could gain personal customer information about the customer, which allowed me to connect and be more personable through a forum like chat which can be very impersonal at times. Technical Support experience Panasonic- Point of Sale Help Desk- - - First point of contact for over 2,000 McDonald's stores nationwide in need of assistance with their Panasonic equipment. Provided assistance with general questions about equipment and help with any disabled Panasonic products based on each store's specific contractual agreement with Panasonic's warranty and service agreement. Reached out to stores that had upcoming contract renewals to provide them with updated contracts and answered any questions or concerns they may have had for future endeavors with the Panasonic company. Panasonic- E-Comm Support- - My role as an E-comm support agent helped me gain the knowledge to learn sales skills as well as help cultivate my soft skills. Answered incoming calls for online Panasonic sales. Provided great professionalism especially when dealing with upset customers and learned how to diffuse situations of displeasure customers. I provided product information, online ordering assistance, as well as online order support. I was also responsible for monitoring the online store for any technical errors and promptly reporting to IT. Certified trainer for new employees and Awarded as top selling agents numerous months in a row. Hall Mitsubishi- Cashier/ Receptionist- - I was responsible for handling all cash, card, and check payments for the parts, and sales department. I learned how to be detail oriented as I was responsible for making daily bank deposits each day, as well as accounting via spreadsheets. I gained experience working well with a team in a fast paced work environment. EDUCATION Bayside High School, Virginia Beach, Virginia- High School Diploma- 2009