Julia Mae Semilla

JULIA MAE SEMILLA ACCOUNT EXECUTIVE - - Golden hills, Tokyo st. , Panacan, Davao city 8000 PROFILE Results-driven professional with nearly 5 years in Skilled handling complex tasks, gathering and organizing critical information, and ensuring accuracy in all aspects of the work. Committed to supporting team success and improving efficiency through attention to detail and strong problem-solving skills. SKILLS Claims Analysis & Investigation Accuracy & Attention to Detail Time Management & Prioritization Database Entry Ability to Multitask Critical Thinking Abilities Flexibility Customer Service & Issue Resolution Adaptive and Resilient Graphic Design WORK EXPERIENCE Medical Records Retrieval Nov 2023 - Nov 2024 Flatworld Solutiuons Philippines Retrieved, organized, and managed confidential medical records for high-profile cases ensuring accurate and timely documentation to support ongoing legal matters. Data Mining & Research: Leveraged advanced data mining techniques to locate specific medical records, patient visits, treatment histories, and other relevant information from a variety of healthcare providers and databases. Legal Intake specialist July 2023 - Oct 2024 OP360 Case Opening: Led client interviews via email, text, and phone to thoroughly assess the details of the incident, gathering firsthand accounts to accurately document the sequence of events. Gather & Analyze Incident Information: Collected and reviewed relevant information and evidence related to slip, trip, and fall incidents, ensuring a comprehensive understanding of the case from the outset. Account Associate Feb 2022 - May 2023 VXI Global Holdings Provided exceptional support: Delivered personalized solutions to customers by actively listening to their needs, addressing inquiries, and troubleshooting issues to ensure satisfaction. Demonstrated expert product knowledge: Utilized in-depth understanding of products and services to provide accurate information and resolve customer concerns with confidence and efficiency. Virtual Assistant Jan 2020 - Jan 2022 Managed course materials: Organized and maintained lecture notes, quizzes, assignments, and other courserelated documents to ensure seamless access for both students and Professor. Academic support: Assisted in the preparation and administration of quizzes, exams, and other academic activities, ensuring alignment with course objectives and schedules. EDUCATION Bachelor of Science in Civil Engineering University of Mindanao - Matina Pangi Rd, Davao City, Davao del Sur 2019 - 2023