Julia Chloe Cruz Hernandez

JULIA CHLOE C. HERNANDEZ Profile Dedicated Healthcare Professional with over 6 years of combined experience in clinical support, insurance coordination, and executive administration. Expert in managing complex healthcare workflows, including dental codes, insurance eligibility, and patient referrals. Proven track record in handling escalations and project management within the BPO industry, complemented by hands-on community support experience in New Zealand. Work Experience 2025 – present COMMUNITY SUPPORT WORKER HealthVision Ltd, Auckland Manages patient referrals and coordinates with healthcare providers for streamlined community care. Handles comprehensive paperwork and documentation for medications and benefits. Ensures strict adherence to healthcare protocols and patient privacy standards. 2024 - Education 2025 INTELLECTUAL DISABILITIES SUPPORT WORKER (RESIDENTIAL) IDEA Services, Auckland Provided residential support for patients with intellectual disabilities, focusing on daily care and medication management. Coordinated with multidisciplinary teams to ensure patient welfare and benefit Healthcare and Wellbeing: Mental Health and Addiction New Zealand Qualification eligibility- Associate Degree in Computer Systems Design and Programming AMA Computer Learning Center Graduated May 2017 HEALTHCARE ASSISTANT CHT Halldene, Auckland NZ Delivered high-quality clinical support and assisted in the daily health monitoring of residents. Maintained accurate medical records and assisted in medication administration. - Certifications/Tools HEALTHCARE ASSISTANT Fairview Care, NZ Assisted in geriatric care and clinical support within a fast-paced residential facility. Applied Medication Competency standards to ensure patient safety and compliance. Medication Competency Certified HIPAA Awareness & Compliance Tools: Microsoft Office Suite, Google Workspace, Slack, CRM Software, Medical Billing Systems. 2021 – 2023 EXECUTIVE ASSISTANT (ESCALATIONS & PROJECTS) Accenture Philippines Promoted from Customer Service Agent to Projects and Escalations Lead due to high performance. Managed major activities and activations including billing for international clients, ensuring all back-jobs and orders were processed immediately. Directly supported CEOs and Vice CEOs by monitoring communication channels (Outlook, Gmail, Slack) and providing follow-ups on critical projects. - Language HEALTHCARE ASSISTANT (UNITED HEALTHCARE) Teletech Philippines Expertly handled the Providers Line, specializing in Dental Codes, HIPAA compliance, billing, and insurance claims. Managed patient charts, X-ray referrals, and detailed benefits/eligibility verification. Supported doctors and nurses by providing accurate medical data and processing complex claims inquiries. English Filipino 2019 Maori 2019 - MEDICAL HEALTHCARE ASSISTANT The Results Companies Assisted patients regarding Medicare & Medicaid insurance eligibility and benefits. Experience in billing and claims Handled inquiries related to doctor referrals, prescriptions, and medication availability.