Jules Vincent Eleazar

- JULES VINCENT ELEAZAR I have several years of Customer Service experience under my belt. I mostly handled gaming accounts and I am familiar with MS Office programs, Google Drive programs, and Zendesk. I also have some experience testing games for bugs, marketing games, and social media management. My many years in Customer Service has honed my expertise in handling customers' concerns via calls, chat, and e-mails. I want to put my years of experience to use and I am looking forward to working with you. EXPERIENCE FREELANCER JANUARY 2019 - PRESENT RESPONSIBILITIES: ●​ Answered customers’ concerns via inbound calls, chat, and emails. ●​ Processed orders made by our online customers. ●​ ●​ ●​ ●​ ●​ Coordinated with partner couriers and our physical stores in Australia, when needed. Checked all orders daily and made sure that they were all moving along in a timely manner. Investigated customers’ return and refund requests. Transcribed video and audio files to text. Tested products and left reviews on shopping websites. GAME SUPPORT SPECIALIST goGame OCTOBER 2016 - SEPTEMBER 2018 RESPONSIBILITIES: ●​ ●​ ●​ Answered customers’ concerns via email and chat. Assisted the QA Department with finding bugs whenever they needed additional manpower. Created daily, weekly, and monthly reports regarding our Department’s stats. GAME SUPPORT REPRESENTATIVE Gumi Asia Pte., Ltd. AUGUST 2015 - NOVEMBER 2015 ●​ ●​ ●​ Answered customers’ concerns via email and chat. Prepared end of shift reports. Managed community pages/websites. CUSTOMER SERVICE REPRESENTATIVE Sitel Philippines, Inc. NOVEMBER 2011 - SEPTEMBER 2012 ●​ ●​ Answered customers’ concerns via phone, email, and chat. Upsell/cross-sell our other products and services when appropriate. PHONEBANKING SPECIALIST Bank of the Philippine Islands JANUARY 2009 - APRIL 2010 Answered customers’ concerns via phone, email, and chat. ●​ Made outbound calls to clients whenever it’s necessary. ●​ Coordinated with backroom counterparts regarding special requests. ●​ Promoted BPI products and services to clients and prospective clients. ●​ CUSTOMER SERVICE REPRESENTATIVE Sun Cellular MAY 2008 - NOVEMBER 2008 Assisted customers’ inquiries and concerns in our branch. ●​ Prepared reports on Business Center operations to maintain a reliable information system. ●​ Promoted Sun Cellular products and services to subscribers and potential subscribers. ●​ EDUCATION BACHELOR OF SCIENCE IN COMMERCE MAJOR IN BUSINESS ADMINISTRATION UNIVERSITY OF SANTO TOMAS JUNE 2004 - MARCH 2008