Jules Romany N. Abad

Jules Romany N. Abad Block 50 Lot 16 Deca Homes 3, Brgy. Pandac, Pavia, Iloilo 5001 Email address:- Skype ID: jules.romany.abad Position Desired: Customer Service / Virtual Assistant Educational Attainment Elementary Level St. Joseph Grade School June 1995 to March 2001 Secondary Level University of Iloilo June 2001 to March 2005 Tertiary Level University of Iloilo – PEN June 2005 to March 2010 Employment Experience April 2005 to October 2009 – UI-PEN Information and Communication Technology Center and Office of the Dean, Faculty and Academic Affairs Position: Student Assistant Responsibilities:  ICTC – Troubleshoot and install computer hardware and software. Install network cables, wireless routers, hubs and switches.  Setup multimedia projector.  Setup computer laboratories for classes and Internet research laboratory. Maintain the good working condition of computers for the whole university. April 2009 to June 2009 –Trans-Asia Oil & Energy Corp. (Materials Management Office) Position: Apprentice Responsibilities:  Prepare purchase request, purchase order, request for quotation, and canvass sheet.  Contact suppliers to request for item quotation through telephone and fax. January 2010 to July 2010 - TeleTech Holdings, Inc. (Iloilo City) Position: Customer Service Associate Responsibilities:  Handle customer care for a telecommunications company in the U.S. o Handle billing issues, payment process, account maintenance, and mobile phone troubleshooting.  Process customer’s request for account changes, service request, and mobile phone order and replacement. July 2010 to January 2011 – Convergys Corporation Philippines Position: Technical Support Associate Responsibilities:  Handle technical support for a cable company in the U.S. o Troubleshoot IPTV, VoIP and HSIA service issues. January 2011 to March 2012 – Dell Philippines Inc. Position: Technical Support Associate Responsibilites:  Technical Support: Troubleshoot hardware issues for Dell systems.  Customer Care: Process and track orders and update customers via email, process order returns, exchanges and/or missing, wrong and damaged items, invoice request and account maintenance.  Sales: Up selling of system warranties, Dell Computers and third party products for Dell computers. April 2012 to December 2015 – Atos Information Technology Inc. Position: Technical Solutions Specialist Responsibilites:  Provide Helpdesk Support for Siemens employees in the U.S.  Software Troubleshooting and Installation: Internet Explorer 8, 9 and 10, MS Office 2003, 2007 and 2010, Basic Windows XP and Windows 7 issues.  Troubleshoot Hardware: LAN and Wireless connection for laptop and desktop, BSOD issues, basic hardware support and hardware diagnostics.  Password reset and account changes under active directory.  Analyzing system and network issues and routing tickets to higher level support.           Home Based Job Experience: Dec 2015 – Jan 2023 December 2015 - June 2016 - My Outdesk -Trained as an ISA for real estate agents in the U.S. June 2016 - July 2016 - Safety Ammo Inc via Remote Staff - Provide technical support for clients using the technology sold by Safety Ammo Inc. August 2016 - November 2016 - Polo Dental - Insurance verification. November 2016 - Feb 2018 - Second Image via upwork - Inbound/Outbound records retrieval specialist. Feb 2018 - June 2018 - Reboot Inc. via upwork -Helpdesk technician, troubleshooting via remote access. July 2018 - April 2020 - Royal Dental - Inbound/Outbound Customer Service. May 2020 - Dec 2020 - Catch Creations LLC - Inbound Customer Service. Dec 2020 - April 2021 - Red Pocket Mobile - Chat support representative. April 2021 - Feb 2022 - My Mountain Movers - Virtual Medical Assistant. March 2022 - Jan 2023 - Van Law Firm - Intake Caller, Receptionist, PA Admin. Personal Information Birth – July 15, 1988 Place – Iloilo City Gender – Male Height – 5’5 Weight – 72kgs Status – Married Religion – Roman Catholic Citizenship – Filipino Health – Excellent Communication Can Speak Hiligaynon, Tagalog, and English Special Skills Knowledge in Microsoft Office applications, installation and troubleshooting of computer hardware and software, installation of network hub, switch, router and cables, configure wireless router. Interests Computer, Computer Games, Gadgets and the Internet Qualities Fast Learner, Patient, Attentive and Friendly. Willing to go through training. References Luisa Balocating HR - Catch Creations- Jessica Ramos Immediate Supervisor - Royal Dental- Promise Pilapil POC - Van Law Firm-