Julbyen Nimnan Lar

Lar Julbyen Nimnan Opposite Saint Joseph’s college Vom Vet road, Jos plateau state. -.-SUMMARY An experienced customer care representative with over five (5) years working experience both in private and public sector, with very good written and oral communication skills. I possess highly enthusiastic work ethic, which focuses on problem solving, paying attention to detail, teamwork, and deliverance on tasks when due. Trained in resolving client and customer complaints, with excellent interpersonal skills and proficiency in building healthy working relationships with clients, I have experience in handling multiple projects simultaneously and can suggest new ideas to the growth and goals of the company. SKILLS Solution selling Customer success advocate Negotiation Relationship Development Client prioritization and focus Management information systems Problem solving skills Excellent verbal and written communication skill Research, Data collation and entry Ability to effectively use positive language in conflict management Excellent organization and coordination skills Administrative skills WORK EXPERIENCE Tech Bridge properties October 2018- July 2021 Customer care representative Attracted potential customers by providing adequate information on services and suggesting useful options Identified and resolved customer issues with the use of computer system and a defined set of workflows and macros Provided customers with valid product and service information Resolved an average of 340 inquiries per week and performed exceptionally well in speed and accuracy Commended for intense customer focus, taking initiative, persuasiveness and dependability in performance evaluations. Maintained quality control/satisfaction records, constantly sort new ways to improve customer service Resolved customer complaints on products by clarifying the customers issues; determining the cause of the problem; selecting and explaining the best options to solve the problem; expediting correction or adjustment and following up to ensure resolution. Customer Centre representative (Remote) Bowls and blenders international Febuary2016- May 2017 Respond to calls and emails of customers Building positive relationships with clients and resolving of issues when needed Identified behavioral patterns in clients and handling and reducing waiting time Sharing product knowledge and customer protocols to resolve issues efficiently, Increased sales by offering information about products and services. Programs Officer Bo Sita MADE (NGO), Jos, Plateau State. January 2013 - December 2014 Coordination, communication, and representation. Documentation and dissemination of project(s) activities. Project assessment, development, and implementation. Policy and guideline and strategy development for the project implementation Administrative Assistant New Kwality Ventures, Jos Plateau StateMay 2010 – July 2011 Drafted professional memos, letters, and marketing copy to support business objectives and growth Prepared and recorded invoices for vendors Responded to inquiries from callers seeking information. Enhanced projects with efficient schedules, coordinated related documents, and organized resources to support unique demands. Created and updated physical records and digital files to maintain current, accurate, and compliant documentation. Recorded minutes at board meetings adhering to proper procedures and bylaws. Record of payments and transferring to bank. Education M.A Development Communication: Ahmadu Bello University Zaria 2016 B.A ENGLISH: Ahmadu Bello University 2007 Hobbies Travelling and Baking