J V Rama Kumari
Hyderabad – 500074.-; Mobile: -
Profile at a glance:
An astute & result oriented professional with over 5 years of cross-functional experience Sales & Business development, operations, Procurement, Administration and office management.
Before taking sabbatical, I was working with DELL International Services, world’s one of the largest multinational computer technology company that develops, sells, repairs and supports computers and related products and services, handling EMEA(Europe, the Middle East and Africa) sales & services.
Competencies:
Good Interpersonal Skills
Good Writing & Communication Skills
Organised Team Player
Quick learner and self-starter
Keeps abreast with the latest developments
Academics:
Bachelor of Commerce (B.Com) from Madurai Kamaraj University
Diploma In Air Ticketing from SETWIN (A Government of Andhra Pradesh Society)
Excellent computer typing skills, Good knowledge of various MS-Office applications and Internet navigation.
Work experience:
Currently working as Freelancer (Hyerabad)
From June, 2017 - Till date
For over past 2 years I have been working as freelancer, my skills have been developed and shared to my clients with 100% satisfaction and beyond expectations.
I see self- improvement as a life long journey, so I always try to expand my skill sets. I have been working in different online work places, most of them were Virtual assistance (VA) and cold calling with the clients. Professionalism and quick turn around time, opens to feed back and learning over all high quality output are the abilities that I strive to offer to my clients.
Services:-
Executive Virtual Assistance
Email and calendar management
General Admin/ office management
Customer service
Cold calling
Dell International Services (Hyderabad)
From August, 2004 to August, 2006 & January,2007 to December, 2007
Designation: Sr. Sales Representative (EMEA)
Responsibilities:
To deal with the existing and potential customers of the company with an aim to recommend and introduce additional products
Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards
Facilitate sales of all services according to company and client requirement
Coordinate with customers and avoid any discontinuation from his or her end
Assist customers with all knowledge on products and services and perform required repairs and prepare bills for same
Administer all customer complaints and ensure timely resolution within required guidelines
Supervise all unresolved compliant for sales
Perform troubleshoot on all customer service issues and schedule all field service calls as required
Manage and process and correspondence with customers
Schedule all customer appointments according to procedures and documents all customer transactions and prepare required paperwork
Prepare all new contracts and handle all incoming calls for same
Analyze all client requirements and assist to prepare all service contracts and facilitate sales for same
Perform all follow up for all outbound calls
Supervise all on line chat sales calls for clients
Ensure optimal level of client satisfaction at all times and process all orders on phone
Interface and central point of contact for all internal departments to resolve issues and to drive high customer experience (Customer Care, finance, and End to End)
Customer education on Dell purchasing processes and requirements
Achievements:
Initiated Customer Experience Programme in Dell Hyderabad
Got high level accolades from customers regarding sales internals
Apprehensive mails from senior management regarding CE Programme
Swift Response, Hyderabad
From December 2003 to July 2004.
Designation: Admin Executive
Responsibilities:
Providing effective administrative support and supervision related to building and office maintenance, furniture and equipment maintenance
Assisting in procurement and disposal of assets (equipment, furniture, supplies, etc.)
Interacting with the walk-in customers and answering telephone calls
Organizing travel, vehicle and security arrangements of the office
responsible for monitoring of inventories and maintaining all administrative and financial records of the office
Properly maintaining adequate stocks of office supplies as required
Responsible for maintaining personnel records
Assisting in recruitment, training, settlement and relocation of staff, and as required, with personnel management (performance reviews, job descriptions, overtime, and staff loans)
Acts as leave coordinator by maintaining staff leave records, and daily attendance
Ensuring timely payment and submission of returns within the stipulated time to various authorities viz. PF, ESIC, Gratuity and Bonus
Ensuring the office filing systems and records are properly maintained and updated in accordance with an existing framework for easy retrieval
Crux Management Services, Hyderabad
From December 2002 to October 2003
Designation: Telemarketing and Customer Service Executive
Responsibilities:
Advises present or prospective customers by answering incoming and outgoing calls; operating telephone equipment, automatic dialing systems, and other telecommunications technologies
Identify opportunities, produce leads and book appointments for the sales force with the emphasis on high quality leads
Develop creative pitches and propositions aimed at specific industry sectors
Proactively follow up leads generated from canvassing by the account managers
Use of initiative to identify and follow up opportunities with companies who are not already on the database
Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business
Work closely with the marketing team to achieve sales objectives
Negotiate commercial terms within set guidelines
Attend monthly meetings with the Corporate Account Managers to update information and discuss any issues
Contribute to the team performance by sharing and implementing best practice ideas
Personal profile:
Age :38 yrs
Languages Known:Telugu, English, and Hindi
Marital Status:Married
Date:
Place: Hyderabad(J.V RamaKumari)
