Julabe Donceras

Julabe A. Donceras Summary Education 39 Upper P. Burgos Street Baguio City, Benguet, 2600- Ambitious and personable Assistant with 3 years of experience as the right-handwoman to a Real Estate agent and Team Leader. Extensive experience acting as a personal assistant, both professionally and personally, ensuring busy executives stay on track with their short-term and long-term objectives. Proactive and a gogetter by nature, excels at anticipating needs and handling issues before they escalate to critical. As a natural leader, is comfortable saying ‘no’ and handling tough conversations when it’s in the best interest of the executive. Strong and confident Customer Service Representative with 6 years of experience, was promoted as a supervisor and handled a team. Bulacan State University- Undergraduate Employment History The Cherry Team Virtual Assistant - Transaction and Client Coordinator November 2015 - January 2019 November 2015 - February 2020 Atlanta, Georgia Administrative Assistant and Transaction Coordinator. Acts as executive assistant of the team leader virtually. Manages email, calendar and contacts. Manages CRM, contacts and leads under it. Data entry task. Researching. General admin tasks. Handles Real Estate transaction from binding to closing. Convergys Customer Service Representative March 2014 - September 2015 Baguio, Cordillera Administrative Region Customer service representative helping eBay customers. Provides experience that customer loves. Assisting customers over the phone on how to purchase item online, list item online and ship. Helped them on how to link their website in the eBay account. Transcending Institutions and Communities Recruitment Specialist June 2012 - January 2014 Performed recruitment process for educational tutor, receptionist and initial level for management position. Conducted resume screening, initial phone and face to face interview. If it is not hiring, I act as a receptionist and answered inquiries for new clients and phone calls. Aegis People Support eRepresentative April 2011 - May 2012 Assisted member that has educational loans. Gave them option on how to pay their loans. Provided options on which education loan is best for them. ePerformax Contact Centers & BPO Senior Agent - Coach Trainee April 2007 - April 2011 Parañaque, Metro Manila I worked here first time as a Customer Service Representative in a BPO. Answered phone calls for a financial service named PayPal. Assisted customer on how to use their account, password resetting, creating an account, transferring money, purchasing using their account. I was promoted as a supervisor after a year and a half handling escalated calls and eventually trained as a floor supervisor and handled a team. Skills and Training Excellent written and verbal communication skills. Hard and honest worker that is very much willing to learn new things, work or non-work related. Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging business problems. Managing CRM, date entries. Handling important calls. Managing Real Estate transactions from binding to closing. Real Estate Introduction, Transaction process, History, Theory, Forms REO, legal process Short Sales, short sale packages FSBO Expired Seller Scripts Internet Marketing Mastering Lead Management Internet Lead conversion tactics Lead Management Programs Tools Computer expertise, with proficiency in all MS Office programs (Word,Excel, PowerPoint, etc). Expertise in google account (email, calendar, sheets, etc.) Zoho IXACT FMLS GAMLS Facebook Twitter Youtube Craigslist eEdge Pro/ Market Boomtown Tigerleads