Juhn Jacquez

JUHN B. JACQUEZ Virtual Assistant WORK EXPERIENCE- VIRTUAL ASSISTANT UPWORK CAREER SUMMARY A collaborative team member proficient in offering administrative support, clerical duties, technical and customer service, and account management. My hands-on experience involves task prioritization, team collaboration, and organized processes to enhance work efficiency and productivity. I am driven by a continuous desire to acquire new skills and dedicated to ongoing learning. With a strong focus on goals, I am capable of working effectively with minimal supervision. Offers diverse administrative and support services to individuals, businesses, or organizations. Handle tasks such as email management, scheduling, data entry, customer support, cold calling, appointment setting, research, recruitment, social media management, technical support, and more. Assists with transactions in a professional and timely manner. - CONCENTRIX Responsible for diagnosing and resolving technical issues for end-users, offering guidance on hardware, software, and network-related problems through various communication channels. Document interactions, share knowledge to empower users, and escalate complex issues as needed. Troubleshooting, problem-solving, and providing technical assistance to ensure the efficient operation of technology and customer satisfaction. RELEVANT SKILLS ● ● ● ● ● Problem-solving Productivity & organization Computer proficiency Collaboration Talent Teamwork skills Email:-Contact number:- TECHNICAL SUPPORT REPRESENTATIVE - AMAZON SELLER SUPPORT MAJOREL form. ARVATO BERTELSMANN Assists third-party sellers on the Amazon platform by providing customer service, technical support, and policy guidance. Help with account management, dispute resolution, performance metrics, and product listing support. Offer educational resources and escalate complex issues or investigate policy violations. EDUCATION BACHELOR OF SCIENCE IN INFORMATION SYSTEM TECHNOLOGY ALBERTO ZARATE GENERAL HOSPITAL COLLEGE- TRAININGS AND SEMINARS CUSTOMER SERVICE FOUNDATIONS- 2020 LinkedIn Learning September 9, 2020 SALES FOUNDATIONS- 2020 LinkedIn Learning October 5, 2020 Contact Center Training- 2017 Right Tehnicomm International November 2017- December 2017 JAVA PROGRAMMING – NC IV- 2017 Right Tehnicomm International November 2017 OUTSOURCING APPLICANTS IN WORK ABROAD-2016 Corinthians Placement Services Inc. February 2016 –March 2016