With over 10 years of experience in the BPO industry, I’ve had the chance to excel in various roles, including customer service, technical support, sales, debt collection, and providing support to teams. I’ve worked successfully in both o ice and remote settings, often handling responsibilities with minimal supervision. I’ve consistently met and exceeded expectations and have also managed escalations to ensure challenges are quickly resolved and service quality is maintained. I’m thankful for the diverse experiences that have helped me grow and sharpen my skills. I approach every challenge with a practical and solutions-focused mindset, always aiming to provide excellent service and create meaningful, long term connections with clients.