Judy Rea Orapa

JUDY REA F. ORAPA TRAVEL SPECIALIST PROFILE --Blk 142 L6 Ph1 Mabuhay City, Paliparan III, Dasmarinas Cavite, Philippines 4114 Dedicated Destination & Travel Specialist with over 5 years of experience in customer service, airline ticketing, and destination management. Skilled in using Sabre, Amadeus, and Galileo to design seamless travel solutions. Proven ability to build lasting client relationships, resolve complex issues, and lead teams to deliver exceptional service that drives customer satisfaction and loyalty. WORK EXPERIENCE EDUCATION Bachelor of Science in Tourism Management University of Perpetual Help System Dalta - Molino 2014 - 2018 SKILLS Customer Service Communication Skills Reservations Knowledgeable to Sabre, Amadeus and Galileo Computer Literate Front Office NCII Email Management Travel Research LANGUAGE English Filipino REFERENCES Ginmel Villanueva Inbound Manager Phone:- Email :- Ryan Silvias March 2024 - October 2025 Intas Destinations Management, Inc.lMuntinlupa, Alabang Destinations Specialist Design and deliver tailor-made itineraries for corporate and leisure clients, covering flights, tours, events, and MICE. Provide personalized recommendations to enhance travel experiences, improving client retention and repeat bookings. September 2023 - February 2024 Synchrony Global Services Phil., Inc.lMuntinlupa, Alabang Collections Representative Assisted U.S.-based clients with overdue accounts, ensuring secure transactions while maintaining strong client trust. Consistently achieved daily and monthly collection targets through persuasive communication and problem-solving skills. Recognized for balancing compliance with empathy, reducing escalations and boosting customer cooperation. May 2022 - September 2023 IGT Solutions l Muntinlupa, Alabang Travel Consultant - Team Captain Supervised and coached a team of travel consultants, boosting team performance by 15% through mentoring and support. Assisted customers using GDS (Sabre & Galileo) for ticketing, rebooking, refunds, and travel credits. Resolved complex travel issues, earning recognition for high first-contact resolution rates. February 2021- February 2022 iQor Philippines l Dasmarinas City, Cavite Customer Service Representative Supported T-Mobile customers with billing, refunds, reimbursements, and basic troubleshooting. Demonstrated adaptability by learning telecom services while maintaining top customer satisfaction scores. October 2018- April 2020 International Airline Services Asia, Inc. l Makati City Assistant Manager Airline Ticketing Agent Phone: - Processed domestic and international bookings, assisting passengers with reservations, rebookings, name corrections, and payments. Delivered fast, accurate service under pressure, ensuring smooth airport operations Email - and improved passenger experience.