Judy Njeri Wainaina

JUDY WAINAINA EXECUTIVE ASSISTANT Nairobi, KEN | Phone, - |-| www.linkedin.com/in/judy- wainaina-539a ABOUT ME In my extensive remote work experience, including direct reporting to senior management, I have developed strong collaboration and task delegation skills, which are vital for the role of an executive assistant. My background as an administrative virtual assistant and remote office assistant has refined my ability to organize tasks, manage projects efficiently, and address challenges effectively, qualities that ensure comprehensive support to executives. Additionally, my multitasking proficiency allows me to handle diverse responsibilities simultaneously, maintaining high standards of quality across all tasks. Outside of work, I enjoy attending social events to network and connect with new people. WORK DEC 2024 -CURRENT(Remote) BIRTHING THE MAGIC COLLABOTAVE - Research and Consumer Science Communications Manager • Created and managed Google Forms for speakers to submit essential information, ensuring accurate data collection and streamlined communication • Coordinated internal communication using platforms like G-chat, WhatsApp, and Slack to keep team members informed of their tasks and aligned with the organization's mission • Onboarded new team members by guiding them through the onboarding process, ensuring all documents were signed and they were equipped with necessary tools and resources • Trained team members on new tools and software, enhancing their efficiency and adaptability to organizational processes • Managed email and calendars for the leadership team, scheduling meetings and events to ensure smooth daily operations and efficient time management • Coordinated recruitment efforts for elder women as 'guardian angels' and 'grandmothers,' ensuring alignment with the company's mission to support Black women during pregnancy and postpartum • Planned and facilitated workshops to train guardian angels on postpartum care, fostering a supportive community for new mothers • Developed and maintained organizational records for the initiative, ensuring accurate tracking of participant data and program milestones for streamlined reporting • Collaborated with cross-functional teams to design culturally relevant program materials, enhancing engagement and understanding for program participants and stakeholders FEB 2024 - JULY 2024(Remote) KRYPTONITE OUTSOURCING - Executive Administrative Assistant • • • Sorted, responded to, and organized emails to maintain clear communication channels and ensure timely follow-ups with clients and team members Scheduled appointments, meetings, and events to streamline executive availability, optimizing daily workflow and time management Entered and updated data in databases and digital files, enhancing record-keeping efficiency and quick access to essential information for over 5 months • Provided prompt support to customer inquiries via email, chat, and phone, ensuring high client satisfaction, trust and coordinated seamless travel arrangements by booking flights, hotels, and transportation JULY 2021 - DEC 2023(Remote) GRATEWALL SOLUTIONS LIMITED- Customer Support Associate/Sales Associate • • • • Resolved customer queries by providing effective solutions, leading to a high rate of issue resolution and increased client satisfaction Focused on customer relationship management by conducting thorough follow-up communications, ensuring complete resolution of client issues and fostering loyalty Conducted market intelligence on competitors and supported client retention, helping maintain the company’s portfolio and strengthen existing client relationships accounting for over 25% increase in client new onboarding Provided timely and professional support across phone, email, and chat, addressing customer inquiries and offering troubleshooting assistance, resulting in high customer satisfaction and retention rates FEB 2018 - JUNE 2021(Hybrid) PADDY MICROFINANCE LIMITED - Customer Service Representative • • • • Ensured high client satisfaction by responding promptly and accurately to customer queries, leading to positive customer experiences Utilized strong interpersonal and communication skills across calls, live chat, and email to resolve issues effectively, enhancing customer trust Demonstrated in-depth product knowledge to assist with troubleshooting, resulting in efficient issue resolution and improved client understanding by over 90% Supported the sales team’s targets by actively upselling and cross-selling products, driving revenue growth among new prospects EDUCATION Maasai Mara University Bachelor’s Degree, Social Work TASK EXPERTISE • • • • Research Data Management File Management Inbox Management • • • Meeting Support Travel Support Customer Service PROFICIENCY IN TOOLS • • • • • • • • • • • • Asana Canva Zoom Loom Google Sheets Google Slides Google Docs Google Forms Google Calendar Google Mail Rocket Lawyer Humanloop & Chatgpt