Judy Lou Menioria

Judy Lou H. Menioria 97 Biñang 1st · Bocaue, Bulacan · - ·-∙ skype: bagz1222 CAREER HIGHLIGHTS High-energy and resourceful Customer Service Agent skilled in resolving customer issues through proactive communication. Listens actively to questions to resolve issues tactfully and effectively. Maintains a high-level professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. PROFESSIONAL EXPERIENCE Turned Yellow Quality Analyst/Customer Service Expert, May 26, 2020 – Present Responsible for processing online digital illustration orders. Provides assistance for online orders and transactions Communicates with illustrators for feedback, requests and sales monitoring Creates allocation schedule for illustrators Monitors orders received and delivered BallerTV Fan Success Specialist, May 14, 2019 – August 5, 2020 Email and Chat Fan Support Provides assistance for amateur ball games inquiry Process discounts and refunds WGE Asia Virtual Assistant, August 02, 2017 – September 08, 2018 Responsible for processing online order fulfillment for Shopify account Assists team members in ensuring the correct order process and returns Social Media Accounts Moderator Checks comments and requests posted on the company’s social media pages Answers queries on products sold Telus International Philippines, Pasig City, Metro Manila Customer Interaction Associate, August 01, 2011 – December 22, 2012 Provides assistance for web-based games on Facebook through chat and email support Checks gaming issues to ensure customers are having fun playing the game TelePhilippines Inc., Pasig City, Metro Manila Customer Service Representative, March 23, 2010 – June 2011 Processes Transfer of Billing Responsibilities for telecommunications account Ensures customer’s mobile phones and accounts are eligible for the transfer of billing responsibility APAC Customer Services Inc., Cubao, Quezon City Customer Service Representative, June 16,2008 – February 19, 2010 Processes pharmaceutical insurance benefits and claims for eligible ensured members Provides supervisory calls and call monitoring assisting team leads Sykes Asia, Inc. Quezon City, Metro Manila Customer Service Representative, July 2007- April 2008 Processes and sets customers’ orders for delivery Provides technical support for items supported by the company Checks and processes returns of orders G ‘n R Wood Industries, Molave, Zamboanga del Sur Cashier/Bookeeper, May 2003 – April 2007 Voucher, check and sales report preparation Maintains and updates books of accounts EDUCATION 2019 – Present Blancia College Foundation Inc. – Molave, Zamboanga del Sur Bachelor of Science in Business Administration 2004 – 2007 Misamis University – Ozamis City AB Political Science – Undergraduate 2001 – 2003 STI Education Center – Ozamis City Diploma in Information Technology – Graduate REFERENCE Janelle G. Gojocco QA and Data Entry Manager Baller TV- Mark A. Santiago Team Lead Baller TV- Jose Marie Aguilar Customer Support TL Castr.io-