Judy J. Almaiz

Executive Virtual Assistant With seven years in leadership roles, I thrive in dynamic environments, excel at optimizing processes, and I am committed to delivering exceptional results. My diverse background has honed my skills in team leadership, customer service, and operational efficiency, making me a well-rounded and dependable contributor to any organization. EDUCATION Notre Dame of Kidapawan College Bachelor of Science in Business Administration, HRDM Completed in 2016 Kidapawan City National High School Completed in 2006 ADDRESS Purok 2B, Brgy. Kalasuyan, Kidapawan City, North Cotabato, 9400 Philippines TOOLS Asana PROFESSIONAL EXPERIENCE Reception Head/Body & Paint Marketing Head Toyota December 2022 - November 2023 Key responsibilities: Ensure excellent customer service by addressing inquiries, complaints, and escalated issues promptly. Monitor and improve Customer Satisfaction Index (CSI) scores. Collaborate with customers to provide accurate estimates and timelines for repairs and maintenance services. Service Department Manager Toyota January 2021 - November 2022 Key responsibilities: Manage the day-to-day operations of the service department, ensuring compliance with Toyota's standards. Develop and implement service processes to maximize efficiency, profitability, and customer satisfaction. Coordinate scheduling to optimize workshop productivity. Administrative Head Toyota October 2016 - December 2020 Key responsibilities: Oversee daily administrative operations, ensuring smooth workflows and coordination across departments. Develop, implement, and improve administrative systems, policies, and procedures. Conduct performance evaluations, provide mentorship, and promote professional development. Foster a positive work environment that encourages collaboration and efficiency. Trello Slack Microsoft Office Suite Google Workspace Sales Force Canva & Capcut TOP SKILLS Administrative Appointment Setting Calendar Management Email Management File Management Social Media Content Creator Lead Generation Soft Skills Observation Decision Making Communication Multi-tasking