JUDY ANN
SAYAGNON
SALES &
TECHNICAL
SUPPORT
CONTACT--
Blk 57 Lot 1 Southville 8B
SUMMARY
Sales & Tier II Technical Support professional with experience
in driving revenue, resolving complex technical issues, and
delivering high-quality customer service. Skilled in
troubleshooting, product knowledge, and client
communication, with a strong ability to bridge customer
needs and technical solutions efficiently.
EDUCATION
EXPERIENCE
ALORICA | TIER I & SALES REP
SECONDARY SCHOOL
2019 - 2021
HIGH SCHOOL GRADUATE
Assisted customers in choosing products and services
2010 - 2014
based on their needs.
SKILLS
make decisions.
• Customer Service
• Communication Skills
• Sales & Upselling
• Product Knowledge
• Problem-Solving
• Troubleshooting (Tier I & II)
• Technical Support
• Active Listening
Explained product features clearly to help customers
Achieved sales targets through effective communication
and persuasion.
• Handled orders, payments, and basic account concerns.
Provided basic technical support for common issues.
AFNI PH | SALES & TIER II TECH REP
2022 - 2025
Identified customer needs and recommended suitable
products or services.
Closed sales and met targets through clear
communication.
• CRM Systems
Maintained customer relationships and provided follow-
• Ticketing Systems
up support.
• Time Management
Handled billing, orders, and account-related concerns.
• Adaptability
• Conflict Resolution
• Attention to Detail
• Multitasking
Resolved complex technical issues beyond basic
troubleshooting.
Analyzed problems and provided advanced solutions.
Supported Tier I agents with guidance and issue
resolution.
Escalated critical cases to higher-level teams when
needed.
Documented solutions and ensured timely customer
updates.