Judy Ann Sayagnon

JUDY ANN SAYAGNON SALES & TECHNICAL SUPPORT CONTACT-- Blk 57 Lot 1 Southville 8B SUMMARY Sales & Tier II Technical Support professional with experience in driving revenue, resolving complex technical issues, and delivering high-quality customer service. Skilled in troubleshooting, product knowledge, and client communication, with a strong ability to bridge customer needs and technical solutions efficiently. EDUCATION EXPERIENCE ALORICA | TIER I & SALES REP SECONDARY SCHOOL 2019 - 2021 HIGH SCHOOL GRADUATE Assisted customers in choosing products and services 2010 - 2014 based on their needs. SKILLS make decisions. • Customer Service • Communication Skills • Sales & Upselling • Product Knowledge • Problem-Solving • Troubleshooting (Tier I & II) • Technical Support • Active Listening Explained product features clearly to help customers Achieved sales targets through effective communication and persuasion. • Handled orders, payments, and basic account concerns. Provided basic technical support for common issues. AFNI PH | SALES & TIER II TECH REP 2022 - 2025 Identified customer needs and recommended suitable products or services. Closed sales and met targets through clear communication. • CRM Systems Maintained customer relationships and provided follow- • Ticketing Systems up support. • Time Management Handled billing, orders, and account-related concerns. • Adaptability • Conflict Resolution • Attention to Detail • Multitasking Resolved complex technical issues beyond basic troubleshooting. Analyzed problems and provided advanced solutions. Supported Tier I agents with guidance and issue resolution. Escalated critical cases to higher-level teams when needed. Documented solutions and ensured timely customer updates.