Judy Ann Nioko Rivera

Judy Ann Nioko Rivera - •-• https://www.onlinejobs.ph/jobseekers/info/- https://annrivera-yourbestva.my.canva.site/ann-rivera OBJECTIVE To leverage my accumulated years of experience in customer service, administrative tasks,research and analysis, operations support and team leadership to enhance organizational efficiency and organization. Aiming to contribute strategic insights and process optimization skills to a dynamic team, fostering both business growth and personal development. CORE COMPETENCIES ● Excellent Customer Service ● Executive Assistance ● Content and Graphic Design ● Professional Call Handling ● Calendar, Inbox and Travel Management ● ● Social Media Management Research and Analysis ● Email and Chat Support ● Administrative Tasks ● Health Virtual Assistance TOOLS PROFICIENCY ● Google Workspace ● Canva ● Chat GPT ● Airtable ● Microsoft Products ● Capcut ● Zendesk ● Otter.AI ● Zoom ● ClickUp ● Notion ● Dropbox ● Trello ● Asana ● Loom ● Zapier EXPERIENCE Alorica Inc, Makati City Metro Manila, Philippines Customer Service/Technical Support Representative Jan 2020-Dec 2020 ● ● ● ● ● ● ● Problem Diagnosis Troubleshooting Customer Assistance Documentation Product Knowledge Customer Relationship Management Upselling Chrosan Ops Publishing Inc, Lian Batangas, Philippines Judy Ann Nioko Rivera - •-• https://www.onlinejobs.ph/jobseekers/info/- https://annrivera-yourbestva.my.canva.site/ann-rivera Sales and Financial Representative ● ● ● ● January 2021-Dec 2021 Selling digital services for books Processing payments of the authors Research and Analysis Product knowledge R1 RCM Location 3 Senior Analyst, Patient Services June 2022-Aug 2023 ● ● ● ● ● Communication with patients Coordination with healthcare providers Supporting billing department for a facility Analyzing diagnosis codes and ICD 10 codes Performing admin tasks Conifer Health Solutions Location 4 Senior Patient Services, Clinical Authorization Services Jan 2024-August 2024 ● ● ● ● ● ● ● ● ● ● ● Processing preauthorization request Coordination with health care providers Insurance and Verification Verification Utilization Review Communication with patients Denials and appeal management Documentation Compliance and Policy adherence Collaboration with internal teams Performing admin tasks Problem-Solving and Decision Making EDUCATION Batangas State University Bachelor of Secondary Education-