Judy Ann Nachor

Judy Ann Nachor Customer Service Representative & Data Entry In today’s customer service-oriented society, timely, friendly, and proactive service is essential for fostering future business growth. My experience in the service industry has equipped me with the skills to meet and exceed each customer’s expectations through exceptional customer service. Strategically positioning a company for enhanced visibility and increased marketability is a task I have successfully undertaken. WORK EXPERIENCE: FPS Tech., Philippines Inc. – Customer Service Representative & Data Entry September 18, 2023 – PRESENT Effectively managing multiple tasks, including responding to emails related to Metrix learning, making outbound calls, and performing data entry. Attentive to detail to ensure the accuracy of data entry. Responding to emails by providing precise data and information. Concentrix Services Corp,.Philippines Branch - Advisor 1- Transaction Processing July 05, 2021- January 14, 2023 Customer service involves managing all home Handy services, addressing customer concerns regarding their bookings, processing requests such as rescheduling and cancellations, and resolving complaints about unsatisfactory service. Additionally, it includes reviewing customer billing, refunds, and credits. Communication is handled through chat, calls, and email via Zendesk. Nadela Business Center Inc. - Customer Service Rep., / e-commerce August 05, 2019- April 23, 2021 Responding to customer emails and chats concerning product information and complaints. Assisting customers in understanding the product and offering solutions such as replacements, refunds, returns, order cancellations, tracking delivery status, and providing after-sales service for the purchased item. Addressing inquiries about the company’s products while ensuring customer satisfaction and delivering exceptional service. Bonbon Merchandise Sales Corporation – Sales Clerk October 2016 - January 2018 Customer service involves attending to customers' needs, which include greeting them and welcoming them to the store, answering any questions they may have about the store or its products, suggesting options that align with their requirements, providing instructions on how to use the products, and processing their transactions when they have completed their shopping. CONTACT --- SKILLS ● Computer Literate ● Customer service ● Interpersonal skills ● Management skills ● Problem-solving ● Time management ● Zendesk literate EDUCATIONAL BACKGROUND BSBA – Major in Marketing Management at Gordon College- PERSONAL BACKGROUND Age: 27 years old Sex: Female Civil Status: Single Birthday: July 28, 1997 Mothers name: Luzviminda B. Nachor Fathers name: Rolino B. Nachor CONTACT REFERENCE: Francis Wilner Miranda - Supervisor - Concentrix Philippines