Judy Ann Matias

JUDY ANN T. MATIAS Address: Blk 9 Lot 10 Estreta Compound, Rosario Heights, Bacolod City Contact No: - Home: +63 - Email Address:- To utilize my knowledge, ability and skills to provide excellent customer service and achieve customer satisfaction. To be resourceful, have the initiative to think out of the box ideas to help business growth and company revenue. Age: Birthday: Birthplace: Height: 49 years old February 15, 1972 Bacolod City 5'7” Virtual Assistant Lead Generator for REI ● ● ● ● July 2020 - Jan 2021 Jan 2020 - June 2020 Guide Small Business Owners on how to process Payroll Handles US state and local taxes, Medicare, Social Security and Garnishments of each employees Send email updates for changes in employees status and informations Accenture Philippines Financial Technology Analyst ● ● ● March 15 - April 30, 2021 Handles customer’s concerns through Chat Troubleshoots streaming app like hulu.com, hbomax, disney plus and espn plus ADP Philippines, Inc Implementation Specialist - SBS Voice ● ● Filipino Roman Catholic Separated 70 kgs. Cold calling for a Real Estate Investor in Columbus, Georgia Make cash offers to motivated sellers Also offers creative financing Valor Global Philippines Viewer Experience Advocate ● ● Citizenship: Religion: Civil Status: Weight: Dec. 2018 - January 2020 Provide customer support to FinTech investors Send or Reply to Email inquiries Updates customer’s profile and educate about new ICO’s Aliz Technologies MiklosKadar.Com Business Associate / Client Services ● ● ● February 2018 - December 2018 Lead Generator for an ICO Lead Generator for BigData service for eCommerce Send email invites using LinkedIn DriveHere.com. August 2017 - January 2018 Appointment Setter ● Set up appointments for a car dealership in Philly, Pennsylvania Ubiquity Global Services Customer Support Specialist ● Provides customer service to a prepaid reloadable debit card Teleperformance Philippines July 2014 - September 2015 24/7.ai Convergys - Concentrix June 2008 - Feb 2012 Technical Support Specialist ● ● ● September 2012- April 2014 Provide Technical support for an Internet Service Provider Upgrade ISP speed Access GUI of modem/router for configuration World Access Travel and Tours Sales/Reservations Manager ● ● ● ● November 2015 - July 2017 February 2000 - June 2005 Creates customized group tour packages Managed company’s payroll and accounting Processed VISA Applications Attends training and meeting for QCTAA and IATA Vocational: Cora Doroso Career Centre Computer Secretarial Summer Class of 1988 College: San Sebastian College- Recoletos BSC major in Marketing (2nd year) June 1989 - October 1990 ● ● ● ● ● Proficient in Windows based applications Excellent written and oral communication skills Skilled in using Salesforce, Compass, Citrix, RUN application, TOPS, Amadeus, Abacus, and any platform use for CRM Can speak and understand a little Spanish, Chinese, Korean and Japanese Excellent in time management o o o o o o o Hard working, focused on job assignments and able to meet deadlines Can work with minimum supervision Proficient organizational skills and able to juggle multiple tasks. A team player as well as cross team player Fast learner Self-motivated, initiative, high level of energy Adaptability and ability to work under pressure Name: Joanna Topacio ADP HR Manager - Aaron Garcia Accenture/Team Lead - Miklos Kadar Owner of MiklosKadar.com -