JUDY ANN T. MATIAS
Address: Block 5 Lot 6, Stone Haven, Brgy. Granada, Bacolod City
Contact No: -
Email Address:-/-
To utilize my knowledge, ability and skills to provide excellent customer service and achieve customer satisfaction. To be resourceful, have the initiative to think out of the box ideas to help business growth and company revenue.
Age: 53 years old Citizenship: Filipino
Birthday: February 15, 1972 Religion: Roman Catholic
Birthplace: Bacolod City Civil Status: Separated
Height: 5'6” Weight: 63 kgs.
iQor Philippines-Talisay City Nov. 2023 - May 2024
Senior Agent - Metro by Tmobile
Omega Real Estate Feb. - July 2021
Joe Buys Houses Sept. - Jan. 2022
Real Homes Solutions Feb. 2022 - Jan. 2023
Freelance Virtual Assistant
● Cold caller/Lead generator
● Acquisition Manager
● Administrative Assistant
Valor Global Philippines July 2020 - Jan 2021
Viewer Experience Advocate
ADP Philippines, Inc Jan 2020 - June 2020
Implementation Specialist - SBS Voice
● Guide Small Business Owners on how to process Payroll
● Handles US state and local taxes, Medicare, Social Security and Garnishments of each employees
● Send email updates for changes in employees status and informations
Accenture Philippines December 2018 - January 2020
Financial Technology Analyst
● Provide customer support to FinTech investors
● Send or Reply to Email inquiries
● Updates customer’s profile and educate about new ICO’s
Aliz Technologies
MiklosKadar.Com February 2018 - December 2018
Business Associate / Client Services
● Lead Generator for an ICO
● Lead Generator for BigData service for eCommerce
● Send email invites using LinkedIn
DriveHere.com. August 2017 - January 2018 Appointment Setter
● Set up appointments for a car dealership in Pennsylvania
Ubiquity Global Services November 2015 - July 2017 Customer Support Specialist
● Provides customer service to a prepaid reloadable debit card
Teleperformance Philippines July 2014 - September 2015
24/7.ai September 2012- April 2014
Convergys - Concentrix June 2008 - Feb 2012
Technical Support Specialist
● Provide Technical support for an Internet Service Provider
● Upgrade ISP speed
● Access GUI of modem/router for configuration
World Access Travel and Tours February 2000 - June 2005
Sales/Reservations Manager
● Creates customized group tour packages
● Managed company’s payroll and accounting
● Processed VISA Applications
● Attends training and meeting for QCTAA and IATA
Vocational: Cora Doroso Career Centre Computer Secretarial
Summer Class of 1988
College: San Sebastian College- Recoletos BSC major in Marketing (2nd year) June 1989 - October 1990
● Proficient in Windows based applications
● Excellent written and oral communication skills
● Skilled in using Salesforce, Compass, Citrix, RUN application, TOPS, Amadeus, Abacus, and any platform used for CRM
● Can speak and understand a little Spanish, Chinese, Korean and Japanese
● Excellent in time management
o Hard working, focused on job assignments and able to meet deadlines
o Can work with minimum supervision
o Proficient organizational skills and able to juggle multiple tasks.
o A team player as well as cross team player
o Fast learner
o Self-motivated, initiative, high level of energy
o Adaptability and ability to work under pressure
Name: Joanna Topacio-
ADP HR Manager
Aaron Garcia-
Accenture/Team Lead
Miklos Kadar-
Owner of MiklosKadar.com
