Judy Ann Castillo

EDUCATION HIGHLIGHTS JUDY ANN CASTILLO CUSTOMER SERVICE I'm a customer service representative with years of experience in providing excellent customer support, creative problem solving, and building customer loyalty. SAN SEBASTIAN COLLEGE- Bachelor of Hotel & Restaurant Management SKILLS AND INTERESTS Competent data entry skills Proficient with computers Ability to quickly learn new systems Multitasking Experience in a high-paced environment Reliability, Adaptability, and Punctuality PROFESSIONAL EXPERIENCE EMAIL SUPPORT SPECIALIST ESTHER & CO. SYDNEY - NSW AUSTRALIA OCTOBER 2019 - PRESENT COORDINATED WITH CUSTOMERS AND OTHER TEAM SUPPORT REPRESENTATIVES HANDLED DAILY CUSTOMER CONCERNS PROVIDE KNOWLEDGEABLE ANSWERS TO CUSTOMER CHAT AND E-MAIL INQUIRIES PROCESSING ORDERS AND RETURNS ACCOMPLISHMENTS Telstra top Performer of the Year (2013) CONTACT DETAILS Mobile: - Email: judyann.castillo28@yahoo. com Address: P1 B4 L8 Picasso St. Camella Homes Brgy. Tibig Lipa City Batangas EMAIL SUPPORT SPECIALIST ZEPHYR PARTNERS - LAS VEGAS, NV APRIL 2018- MARCH 2020 ASSIST GUESTS WITH THEIR BOOKING QUESTIONS/CONCERNS PROVIDED CUSTOMER SUPPORT AND HANDLED TRANSACTIONS RESOLVED CUSTOMER INQUIRIES AND ISSUES EMAIL SUPPORT SPECIALIST STORM MEDIA - HONGKONG JANUARY 2018- APRIL 2018 HANDLING A HIGH VOLUME OF TICKETS VIA ZENDESK HANDLE CUSTOMER COMPLAINTS, PROVIDE APPROPRIATE SOLUTIONS AND ALTERNATIVES WITHIN THE TIME LIMITS; FOLLOW UP TO ENSURE THE RESOLUTION CUSTOMER CARE REPRESENTATIVE TELETECH - PHILIPPINES JUNE 2010- APRIL 2014 RESOLVES PRODUCT OR SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER'S COMPLAINT AND DETERMINING THE CAUSE OF THE PROBLEM EXPEDITING CORRECTION OR ADJUSTMENT