Judith Zakari

JUDITH OJOMA ZAKARI Customer Support Specialist | Business Development Manager 📍 Nigeria PORTFOLIO PROFESSIONAL EXPERIENCE Versatile Customer Support and Business Development professional with strong experience in FinTech operations, client support, merchant acquisition, and sales growth. Skilled in resolving customer issues, optimizing service workflows, and strengthening client relationships across remote and hybrid environments. Proven ability to manage CRM systems, drive lead conversion, expand merchant networks, and support product teams with accurate customer insights. Known for operational efficiency, structured communication, and delivering measurable improvements in customer satisfaction and business performance. Motivated by a passion for helping businesses grow through effective sales strategies, customer-focused service, and smart use of technology, I bring a combination of analytical thinking, attention to detail, and people skills that drive consistent results and long-term client success. CORE COMPETENCIES Technical Skills Cross-Functional Skills CRM Platforms: HubSpot, Freshdesk Customer Communication & Client Engagement Digital Outreach Tools: Apollo, Lemlist Multi-channel Support (Phone, Email, Chat) Reporting Systems: QuickBooks Email, Inbox & Ticket Management Data Reporting: Excel, Google Sheets Lead Generation & Sales Coordination Project & Task Management: Trello, Asana B2B/B2C relationship management Scheduling Tools: Calendly, Picktime Inquiry resolution and follow-up Communication Tools: Gmail, Slack, Teams Negotiation & Conflict Resolution Automation & Integration: Zapier, Make Team Collaboration & Stakeholder Engagement SLA Monitoring & Service Reporting Attention to Detail & Documentation Accuracy Time Tracking: Clockify, Time Doctor Confidential Data Handling & Integrity WORK EXPERIENCE Monitored ongoing support tickets to ensure prompt resolution and minimize backlog. Built and maintained company profiles with full lifecycle tracking to support retention activities. Standardized CRM data entry processes, reducing manual corrections by 30%. Resolved daily customer tickets while maintaining full SLA compliance and documentation accuracy. WORK EXPERIENCE Sales Project Management: Clickup. Managing Deals and Transactions: Hubspot. Pipeline Management With Priority Tags And Follow-Up Tracking: Clickup. Client Inquiries & Issue Resolution: Freshdesk. WORK EXPERIENCE Created response templates for recurring issues to reduce handling time: Zendesk. Assigned, tracked, and reviewed tasks for distributed teams: Zoho CRM. Coordinating With Marketing And Sales Teams For Better Results. KPIs tracked monthly: leads, deals, retention: Hubspot. WORK EXPERIENCE Organized inboxes and archived completed conversations weekly, ensuring no missed email. Linked Trello boards to emails for task tracking and accountability. Communication Across Time Zones: Meet Appointment Setting / Cold Calling: Talkroute Dialer WORK HISTORY CUSTOMER SUPPORT MANAGER | RENMONEY (HYBRID) APRIL 2024 – PRESENT Handled 100+ daily inquiries across phone, email, and chat, maintaining over 95% customer satisfaction. Updated and monitored CRM records with 100% accuracy, reducing escalations by 30% through proactive communication. REGIONAL SALES DIRECTOR | FAIRMONEY MICROFINANCE BANK (HYBRID) AUGUST 2021 – MARCH 2024 Led merchant acquisition across three states, onboarding 200+ merchants and expanding the network by 40%. Managed a sales team of 15, improving monthly transaction value by 25% through structured engagement. BUSINESS DEVELOPMENT MANAGER | NEWEDGE FINANCE LIMITED (ON-SITE) SEPTEMBER 2019 – JULY 2021 Designed and facilitated regional training programs, improving sales productivity by 20%. Coached 300+ staff and retail partners, reducing onboarding time by 35% and improving service delivery consistency. EDUCATION & CERTIFICATIONS 🎓 B.Sc. Agricultural Extension and Economics Kogi State University, Nigeria | 2013 – 2017 📜 In-Demand Digital Skills Digital Witch Support Community | 2025 📜 Customer Relationship Management (CRM) Coursera | 2019 📜 Human Resource Management (HRM) Coursera | 2019 I can work remotely, hybrid and on-site. I am looking to connect and work with CEOs, Directors, Managers, Recruiters and Friends in the IT world. Hire me today. I am ready to bring value to your team THANK YOU