Judith Zakari

Hi, I’m a Customer Success and Support Specialist with proven experience in the fintech and SaaS industry, helping businesses not only support their customers but also retain them, increase product adoption, and boost revenue through excellent service delivery.

Over the years, I’ve worked directly with users across email, chat, and phone, resolving technical and transaction-related issues while ensuring they remain confident in the product. In previous roles, I consistently achieved high customer satisfaction ratings and contributed to improved retention by offering timely solutions and proactive follow-ups. I’ve successfully handled large volumes of customer inquiries while maintaining accuracy and professionalism, helping reduce ticket backlog and improving response times.

I have hands-on experience using Zendesk and Intercom for ticket management, tagging, reporting, and customer communication. By identifying recurring issues and escalating them appropriately, I’ve helped product and operations teams implement improvements that reduced repeat complaints. In one role, my follow-up approach helped recover customers who were ready to churn, contributing to increased customer loyalty and repeat usage.

Beyond support, I bring a strong sales and relationship-building background. I’ve worked in fast-paced sales environments where I consistently met and exceeded targets, converting interested prospects into paying customers and encouraging existing users to upgrade or continue using services. My ability to understand customer needs and communicate value clearly has helped drive product adoption and upsell opportunities.

I’m highly organized, detail-oriented, and skilled at managing tasks independently in remote settings. I thrive in roles that require ownership, problem-solving, and excellent communication. Clients appreciate my reliability, fast turnaround time, and commitment to delivering results that positively impact both customer experience and business performance.

My key strengths include:

✅ Customer retention and loyalty building

✅ Upselling and product adoption support

✅ High-quality email and chat support

✅ Reducing ticket backlog and improving response time

✅ Handling payment and transaction-related issues

✅ Clear communication and user education

If you’re looking for someone who can represent your brand professionally, support your users effectively, and contribute to sales growth and customer retention, I’d love to work with you. I’m open to short-term tasks, long-term roles, and ongoing support arrangements.

Let’s connect and crea

te success together.