PIUS, JUDITH OLUCHI
Rivers State, Nigeria
-,-
Profile Summary
Highly motivated and results-oriented Virtual Assistant with 3 years of experience providing exceptional
administrative and customer service support. Possesses strong skills in lead generation, appointment
setting, and communication, proven through experience in diverse industries. Utilizes various tools like
Google Suite, Calendly, and social media platforms to manage schedules, communication, and projects
effectively. Committed to exceeding client expectations through proactive problem-solving and
meticulous attention to detail.
Relevant Skills
Lead Generation & Appointment Setting
•
Conducted in-depth research to identify qualified leads for various industries (e.g., online
databases, social media platforms).
•
Developed and implemented strategies to generate leads (e.g., cold calling scripts, email
outreach campaigns).
•
Managed and maintained a comprehensive lead database for effective follow-up.
•
Qualified leads based on predefined criteria to ensure a good fit for products/services.
•
Scheduled appointments for sales teams with qualified leads, ensuring all necessary information
is provided.
•
Followed up with potential clients to nurture relationships and move them through the sales
funnel.
•
Communication & Customer Service
•
Excellent written and verbal communication skills with the ability to engage a diverse audience.
•
Proficient in using email marketing tools (e.g., Mailchimp) for targeted outreach.
•
Provided exceptional customer service through phone, email, and in-person interactions.
•
Resolved customer inquiries and complaints effectively, ensuring satisfaction.
•
Organization & Time Management
•
Skilled in managing schedules, tasks, and projects using various tools (e.g., Asana, Calendly,
Google Calendar).
•
Prioritizes tasks efficiently to meet deadlines and ensure smooth workflow.
•
Maintains meticulous attention to detail for accurate data entry and record-keeping.
Additional Skills
•
Proficient in Google Suite (Docs, Sheets, Gmail, etc.) and social media platforms.
•
Ability to learn new tools and adapt to different work environments quickly.
WORK HISTORY
02/2023 to
Customer service/ Sales representative
current
Spice Online Market
03/2024 to
Volunteer Virtual Assistant / Appointment Setter
06/2024
Home of Ballers
06/2022 to
Training supervisor/ Coordinator
01/2023
Author Energy Limited
12/2021 to
Inventory Manager
06/2022
Shop Urban
EDUCATION
Bachelor of Science in Biochemistry,
Niger Delta University, Wilberforce Island, Bayelsa
Trainings and Certifications
ALX
Virtual Assistant certification in-view
Alison
Customer Service
Udemy
Professional certificate in customer experience
Professional Diploma in CRM Platforms Management
Digital Witch
In-demand IT skills: Virtual assistant, customer support, Telemarketing, Data entry, Air BNB, Tech Sales,
Lead Generation/Cold Calling, Appointment setting/ scheduling, Email management and project
management tools.
