Judith Osang

JUDITH OSANG ● ABUJA, NIGERIA ● - mail:-● |Linkedin ID: https://www.linkedin.com/in/judith-osang-57ab5b1bb E- PROFESSIONAL SUMMARY Personable to assist customers via phone, email, and live chat,with clear and courteous communication, I responds to queries and keeps thorough records. I am an active problem-solver with at least four years of experience, a dedicated professional with a good track record of success in time management, good multi-tasking and customer service skills. Excellent at identifying issues and developing workable solutions, good written and verbal communicator with a proven track record of fostering productive connections and exceeding objectives ,i am willing to perform whatever task to support the team and the company's success. . SKILLS ● Objection Management ●Call Documentation ●Prospect Relationship ●BuildingOutbound ●Calling Scripted ●Call Control ● Customer service relations. EXPERIENCES ERC HERE ,JULY -PRESENT APPOINTMENT SETTER/SALES REPRESENTATIVE  Set appointments with potential customers, scheduled and confirmed appointments and meetings for the processing manager team.  Handled complaints and questions, and re-directed calls to other team members.  Pitched products to clients over the phone calls and set appointment with over 60% show up rate.  Great product knowledge causing rapid growth within a short period of time.  Make up to 400 plus calls every with at least 3 appointments set each day. Answered phone calls and answered questions from potential customers. MAY 2022 -JUNE 2023 COLD CALLER OMEX FINANCIALS,GEORGIA ,UNITED STATES  Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.  pre-qualified leads by dialing 400 plus outbound calls daily achieve sales quota.  Answered calls, took messages, and transferred calls to correct individuals.  Built relationships with customers using strong persuasion and active listening skills.  Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.  Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.  Handled high-volume telemarketing operations with expert use of client management software and computer dialing systems .  Maintain 95% and higher on PBI (Bonus ). JULY 2021-MARCH 2022 COLD CALLER RENT TO OWN SERVICE (RTO) ,GEORGIA ,UNITED STATES Leveraged persuasion techniques, product knowledge and pre-written scripts to overcome objections. ●Answered phone calls quickly and efficiently to exceed target goals for customer phone contacts. ●Not exceeding the lead cost by working below 50 % average and staying on the job . ●Answered warm inbound calls from potential customers answering advertising solicitations. ●Assisting clients through a walkthrough process on the website while engaging them to sign up for home listings APRIL 2020- MAY 2021 COLD CALLER NEW AUTO RATES (INSURANCE) NEW YORK ,UNITED STATES Proven track record of successfully converting a high percentage of prospects into paying customers through persistent follow-up calls. ●Followed prepared sales script to provide accurate information about products price, features, and benefits. ●Conducted outbound calls on a daily basis in order to reach predetermined goals. ●Resolved customer complaints quickly and efficiently while delivering excellent service standards. ●Maintain 95% and higher on PBI (Bonus ) ●Asked questions by following specified outline on questionnaires JUNE 2018- FEBRUARY 2020 CUSTOMER CARE REPRESENTATIVE LASTPRICE VENTURE,ABUJA,NIGERIA ●Answered customer questions about policies and procedures with friendly and knowledgeable approach. ●Investigated and resolved customer concerns related to order inquiries and delivery tracking. ●Informed customers of promotions and special offers to increase sales. ●Returned every call or email before end of each day, maintaining both speed and professionalism. ●Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. ●Attended regularly scheduled video conferences for team meetings and one-on-one coaching. ●Received and resolved or escalated customer issues and inquiries. MARCH 2016 -APRIL 2018 VIRTUAL ASSISTANT GOODLUCK OPUE LOVE NETWORK (GOLN) Drafted correspondence and content for business and personal communications . ●Handled calls ,screening callers, transferring connections and taking messages. ●Ordered, dispensed and organized office supplies for team use. ●Organized logistics and materials for each meeting and took detailed notes for later dissemination to key. ●stakeholders monitored emails, organized inbox, and prioritized messages for supervisor. ●Managed CRM input, exports and clean up. ●Answered and screened calls to provide information, schedule appointments and take detailed messages. ●Entered data to a 99% accuracy to ensure smooth work operations. ●Set up virtual Zoom and Skype meetings, invited guests and disseminated agendas . ●Managed incoming and outgoing mail, sending the right email to supposed party. EDUCATIONAL BACKGROUND University of Calabar - Cross River, Nigeria September 2014 – October 2018 (Biology) Bachelor in Science Government Girls Secondary School Duste, Abuja, Nigeria 2011- October 2014 February SSCE Certificate. Wings of glory Primary School,Ikorodu, - Lagos, Nigeria September 2002 - 2008 First School Leaving Certificate. LANGUAGES Bokyi - Native English - Fluent