Judith Onwusuruaka

JUDITH ONWUSURUAKA Ogbaru, Anambra State, Nigeria. --CAREER OBJECTIVE A service-oriented professional, hard-working, smart, and multi-talented customer service and business development professional with over 10 years’ experience in maximizing company profits, stakeholder engagement, team management, negotiations, handling payrolls, and providing administrative/customer support; Surpassed target for 2 consecutive years and now open to work with a progressive and multi-cultural environment that values and can grow from years of experience and utilize proactive business systems, payroll, insurance, training and development to promote high performance and excellence. WORK EXPERIENCE Sales Representative 2022 - till date MicroChat, 835 Warner d. Suite 101, Gilbert, AZ 85233 (Remote). Responsibilities:  Assists with the development, writing, and communication of marketing plans, promotional recaps, creative briefs, project recommendations, and presentations.  Observe assets and develop a plan to optimize asset visibility.  Reached out to customers after completing sales to evaluate satisfaction.  Prepare weekly action plans and schedule to achieve sales goals.  Maintain accurate and complete records of sales activities and opportunities.  Use own initiative, influence, and creativity to generate leads.  Ensure efficient collaboration and co-ordination between relevant departments including procurement, distribution and management. Key achievement:  Key contributor resulting in 15% growth in profits and 60% in volume. Customer Support/Sales Closer 2021 – 2022 Careerist, 990 Biscayne Blvd Office 503, Miami, FL 33132. Responsibilities:  Created, developed and nurtured business relationships with high net-worth clients.  Provided support to existing customers and prospects to discuss their needs and recommend optimal solutions.  Effectively utilized a variety of marketing channels and customer relationship skills to deliver optimal retention and growth within the customer base.  Developed and managed customer segmentation, modeling, and Return On Investment (ROI) analysis to optimize marketing activities and increase their impact. 1  Maintained daily, weekly and monthly sales records and provided sales reports as required. Customer Care Manager 2019 -2021 Duluxe 1, A1/4 Mgbuka Obosi, Anambra State, Nigeria. Responsibilities:  Presented and sold company services to current and potential customers.  Followed up with new customers to ensure satisfaction and build relationships.  Leveraged market trends and competitor analysis to properly assort, merchandise and market products online  Corresponded with walk-in customers to provide product insight and effectively deliver solutions to any issues or concerns  Collaborated with a team of 5 daily to innovate efficient ways of executing customer support duties.  Kept records of customer interactions to make for seamless onboarding when new customer service interacts with customers.  Maintained a courteous and cheerful attitude towards customers. Key achievements:    Generated annual customer base growth of 30% by streamlining sales method and optimizing sales performance metrics. Sustained 30% revenue growth with 10% increase in production staff. Best staff for 2 months in a row and increased customer retention by 60%. Telecommunication Specialist 2016 – 2018 Reality Vacation Innovation, 5 Ndoni Street, Port Harcourt, Rivers State, Nigeria. Responsibilities:  Investigated inquiries, quotes/orders and provided information/feedback to clients over phone or in writing.  Conducted sales and marketing calls to prospective customers.  Effectively utilized continuous process improvement work principles to ensure meeting and exceeding all customer requirements and company standards.  Expertly handled wide variety of job responsibilities in a fast-paced work environment. Key achievements:   Increased existing customers’ patronage by 30% through effective sales procedures. Sustained 40% of leads becoming full paying customers. Business Development Officer 2012 - 2015 Prudential Concerns and Services Limited, Rivers State, Nigeria. Responsibilities:  Kept records of client interactions or transactions - recording details of inquiries, complaints, or comments, as well as actions taken.  Generated professional internal and external communication documents such 2     as reports and memos. Helped clients by providing information about products or services. Made provisions for appointments and communicated unavailability of same when need be or if required. Ensured timely payment for services rendered to clients by promptly raising invoices and following up on purchase orders. Refer unresolved client grievances to appropriate departments for further investigation. Key achievements:  Improved customer retention by 10% from the moment of acquisition. EDUCATIONAL QUALIFICATIONS  Imo State University, Imo State, Nigeria Bachelors of Arts (B.A.) in English and Literary Studies CORE SKILLS  Complaint Resolution and Customer Inquiry management.  Problem resolution.  Supervision and monitoring competition  Team Building  Proficient use of Microsoft Office and Google Suites  File and records management  Organizational Development.  Excellent planning and coordination capability.  Operational efficiency and forecasting.  Task, talent management, and time management  Relationship building and community Relations  Communication skills (writing, speaking, and listening).  Contract negotiation and procedure implementation. HOBBIES/EXTRACURRICULAR ACTIVITIES Networking, volunteering and meeting new people. REFERENCES Available on Request. 3 (2005 - 2009)