Judith Okorie

Judith Okorie 📍 Lagos, Nigeria | 📞 - | ✉️-🔗 LinkedIn Professional Summary Detail-oriented Admin Support and Virtual Assistant with 3+ years’ experience in financial reporting, data entry, accounts payable/receivable, customer support, and CRM management. Skilled in streamlining operations, maintaining financial compliance, and ensuring data accuracy, with proven ability to manage office functions, enhance workflow efficiency, and support cross-functional teams remotely. Skills Administrative & Financial Skills  Financial Reporting | Accounts Payable & Receivable  Payroll Management | Bookkeeping | Tax Compliance  Inventory & Procurement | Data Entry Accuracy | Record Management CRM & Admin Tools  HubSpot | GoHighLevel | Airtable | Apollo.io | Hunter.io  Zendesk | Freshdesk | Intercom | Microsoft 365 | Google Workspace  Asana | Trello | Notion | Canva | Lemlist | Calendly | Slack Soft Skills  Time Management | Multitasking | Calendar Management  Customer Service (Email, Phone, Chat) | Problem-Solving  Appointment Setting | Communication | Team Collaboration Work Experience Virtual Assistant – Customer Support Specialist Career Crafters Academy Jan 2024 – Mar 2025  Resolved 300+ client inquiries via email and phone, ensuring a 95%+ satisfaction rate.  Maintained customer data with 100% accuracy using Freshdesk, Zendesk & Airtable.  Scheduled 150+ meetings and coordinated calendars to streamline client engagement.  Handled daily operations, invoices, and compliance documentation with zero errors. Achievements  Boosted follow-up engagement by 25% via improved email workflows.  Managed a database of over 500 clients, enhancing CRM productivity. Audit & Accounts Associate (Admin Support) Jan 2022 – Apr 2025 Ayinofu Emedo & Co. Chartered Accountants  Executed data entry, tax compliance tasks, and financial reporting with 100% accuracy.  Managed client accounts, payrolls, and daily bookkeeping for 10+ SMEs.  Supported audits, prepared reports, and processed payments and reconciliations.  Responded to client queries and disputes, improving satisfaction by 60%. Achievements  Achieved 95%+ accuracy in financial data using Excel and accounting tools.  Streamlined workflow processes by 40%, increasing internal efficiency. Real Estate Sales & Admin Support Virtual Assistance PWAN Group Mar 2021 – Present  Conducted high-volume cold calls and managed leads using GoHighLevel & HubSpot.  Maintained accurate sales and financial records to support commissions and payouts.  Engaged clients and scheduled appointments, achieving a 25% increase in conversions. Achievements  Exceeded quarterly sales targets consistently by 25%.  Enhanced lead response workflow by 30%, boosting engagement and conversions. Education B.Sc. Business Education Ahmadu Bello University Certifications  Human Resources Management Certification  Virtual Assistant & Digital Skills Certification  Inbound Sales Certification – HubSpot  Service Hub Software Certification – HubSpot  Content Marketing Certification – HubSpot