Judith Nnaodi

JUDITH CHIBUZOR NNAODI Nigeria.|--| LinkedIn: http://linkedin.com/in/judith-nnaodi SUMMARY ●​ Experienced Customer Service Professional with over 3 years in customer-facing roles, adept at resolving complex issues and providing technical support through various communication channels. ●​ I am skilled in providing versatile customer support, excelling both independently and collaboratively. ●​ Proficient in resolving conflicts and adept at handling customer complaints effectively. ●​ Known for a prompt, empathetic, and customer-focused approach to delivering exceptional service EDUCATION ALX Africa Virtual Assistant July 2024 - September 2024 May 2023- February 2024 Salesforce Administration Ekiti State University – Ekiti, Nigeria.​ B.Ed, Nursery, and Primary Education Adeniran Ogunsanya College of Education – Lagos, Nigeria. NCE, Theatre Arts/ CRS September 2015 – January 2020 September 2011 – August 2014 WORK EXPERIENCE MTN ( Momo Payment Service Bank) Social Media Representative(Live chat/Email) ●​ ●​ ●​ ●​ ●​ January 2025- Date Respond to customer inquiries via live chat and email. Work with live chat tools or CRM software (Ring Central, CLM, Genesys, Zendesk, etc.). Document and track customer interactions. Collaborate with internal teams for issue resolution. Maintain a positive, helpful, and professional demeanor. Customer Service Representative – Lagos, Nigeria August 2023 – December 2024​ ●​ Provided exceptional call support, effectively resolving customer issues with a strong focus on technical troubleshooting and satisfaction. ●​ Managed escalated customer concerns, identifying root causes and collaborating with relevant departments to ensure timely resolutions. ●​ Stayed updated on product and service changes, proactively educating customers to enhance their experience. Team Lead (Telemarketing) – Lagos, Nigeria August 2022 - August 2023 ​ ●​ Oversaw daily customer service operations, ensuring efficiency through regular evaluations and feedback, focusing on resolving complex customer escalations. ●​ Collaborated cross-functionally to identify product insights and trends, contributing to improvements in both agent and customer experiences. ●​ Managed Outbound call schedules and data collations. Outbound Telemarketer – Lagos, Nigeria January 2022 - July 2023 ●​ Surpassed sales and inquiry targets through efficient outbound calls, demonstrating strong communication and persuasion skills. ●​ Built trust-based relationships with customers, contributing to increased satisfaction and loyalty. Front Desk​ May 2020 - Feb 2021 LHS – Ogun, Nigeria. ●​ Kept records, processed customer accounts, and filed documents ●​ Composed and proofread memos, letters, and reports to verify error-free communication ●​ Recorded new hires, terminations, changes in job classifications, and merit increases to the main Human Resources files ●​ Created and maintained office procedures to assist with administrative tasks. ●​ Managed customer data entry and procedures while maintaining quality service. SKILLS Technical Support & Troubleshooting Proficiency with CRM Softwares Customer Escalation Management Cross-Functional Collaboration Time Management & Organization Strong Verbal & Written Communication Analytical Problem-Solving ​ LANGUAGES Igbo, Yoruba- Native English - Proficient