Judith Mumbi

JUDITH MUMBI Administrative & Operations Assistant Phone: - Email:- LinkedIn: www.linkedin.com/in/judymumbi Address: P.O. Box-, Kenya PROFESSIONAL SUMMARY Experienced Administrative & Operations Professional with 10+ years managing logistics, virtual events, and cross-functional coordination for global teams. Successfully streamlined onboarding processes for 50+ hires and managed virtual events for 100+ partic pants, demonstrating strong remote collaboration skills. Currently transitioning fully into remote operations and virtual assistance, with hands-on training in digital productivity tools (Slack, Trello, Google Suite) and remote work best practices. Proven ability to manage complex schedules, streamline processes, and provide confidential, high-level support to executives. Organized, tech-savvy, and trusted to deliver clarity and calm in fast-paced, distributed environments. EXPERIENCE 08/2019 – 12/2024 Operations Manager Relay Team & Live Eye – (Remote & Onsite) Oversaw day-to-day operations and cross-functional logistics for a media and events company, supporting high-profile clients and executive teams across project planning, travel coordination, and remote team management of 15+ staff across Kenya and East Africa. Core Responsibilities • Managed logistics and team coordination for 50+ high-impact live events annually, ensuring on-time delivery and smooth execution under tight deadlines. • Led operational planning, budgeting, and scheduling, cutting delivery errors by 30% through improved process documentation. • Implemented workflow and communication systems using Google Workspace, Trello, Zoom, and Asana, streamlining task tracking and enhancing interdepartmental collaboration. • Reviewed and confirmed billing submissions daily, preventing claim denials by flagging discrepancies before submission to payers. • Acted as client liaison for corporate partners, resolving last-minute issues and ensuring satisfaction in high-stakes, deadline-driven environments. 01/2016 – 12/2019 Operations Coordinator Globecast Africa – France Telecom Provided end-to-end administrative and operational support for client-facing event projects, managing scheduling, logistics, and communication across cross-functional teams and international stakeholders. Core Responsibilities • Coordinated executive calendars, travel, and meetings across multiple time zones using Microsoft Outlook and Google Calendar, and maintained shared project documents in Google Drive and Microsoft OneDrive. • Supported planning and execution of corporate launches and live broadcasts, managing vendor coordination and day-of event readiness using Trello for project tracking and Slack for team communication. • Implemented operational checklists and tracked key metrics in Excel, reducing scheduling conflicts and last-minute escalations by 40%, and regularly generated reports on event logistics and team performance. 01/2011 – 12/2016 Office Manager Globecast Africa – France Telecom Led day-to-day office operations for a multinational media company, leveraging Microsoft Office Suite, Google Drive, and Slack to streamline workflows and support 20+ internal staff and visiting executives. Core Responsibilities • Managed procurement and inventory using SAP, reducing supply delays and cutting procurement costs by 15% through improved vendor tracking and digital order processing. • Implemented digital scheduling and automated reminders via Outlook and Google Calendar, which decreased meeting conflicts by 30%. • Produced monthly operations and procurement reports in Excel, enabling data-driven decisions and continuous process improvements. 01/2006 – 12/2010 Office Administrator Globecast Africa – France Telecom Led day-to-day office operations for a multinational media company, leveraging Microsoft Office Suite, Google Drive, and Slack to streamline workflows and support 20+ internal staff and visiting executives. Core Responsibilities • Scheduled 200+ monthly appointments for 20+ staff and clients using Outlook, reducing scheduling errors. • IBooked 50+ annual domestic/international trips, cutting planning time via optimized routing tools. • Digitized import/export documentation (Google Workspace), accelerating processing. • Served as primary contact for 100+ monthly inquiries, resolving conflicts and ensuring 98% on-time service delivery. SKILLS Administrative & Executive Support • Calendar & inbox management (Google Calendar, Gmail, Outlook) • Travel coordination (domestic/international, remote team logistics) • Event planning & remote meeting support (Zoom, Google Meet) • Document handling, SOP creation, and task tracking Communication & Client Relations • Professional correspondence (email, chat, internal memos) • Experience liaising with executive teams, vendors, and clients • Strong written and verbal communication (English fluency) • Skilled in handling sensitive/confidential information Data Entry, Reporting & Analytics • Data entry and reporting (Excel, Google Sheets) • Dashboard creation and KPI tracking • Basic data analysis and trend reporting Operations & Project Coordination • Workflow optimization and logistics planning • Vendor management and cross-functional team coordination • Project support using Trello, Google Workspace, and Slack • Budgeting, procurement, expense tracking, and invoicing (QuickBooks, Xero) Remote Work & Digital Tools • Google Workspace (Docs, Sheets, Drive) • Microsoft Office Suite (Word, Excel, PowerPoint) • Trello | Slack | Zoom | WhatsApp Web | Canva (basic) • Familiarity with automation tools and workflows (Zapier, Microsoft Power Automate) Professional Strengths • Highly organized, calm under pressure, detail-driven • Proactive problem solver with strong time management • Comfortable working independently or as part of a distributed team • Experienced in fast-paced environments with shifting priorities EDUCATION & CERTIFICATION Expected 2025 Certificate in Virtual Assistance Training | ALX 10/2016 Certificate in Entrepreneurship | Divine Schools Africa 07/2004 Business Studies Certification | Rewarding Computer Training Centre 12/2002 Computer Proficiency Certification | Shavine Computer College