MAKAMA JUDITH DAMMI
Address: 13 Yawuri Street, Garki 2, FCT Abuja.
Phone:- |
Email:-
CAREER PROFILE
A customer service agent with 5+ years of experience in various customer service-related positions for companies such as citizens disability, Marathon transport, and logistify solutions. All U.S-based companies. As a customer service specialist, l Created a client portal using CRM tools like Salesforce and Human KPI to link every client portal to their hospitals, which kick-started the success of over 200+ claims through communication methods that convinced clients into participating in the process, effect led to the approval of claims worth $6000 to the company for each client.
My years of experience generating leads, cold calling, chats, emailing, tracking, and communicating with clients via multiple communication platforms has sharpened my ability to communicate strategically, handle difficult clients situations and sell convincingly to clients from different countries while maintaining a high level of professionalism on all customer related transactions. My ability to predict business outcomes and provide appropriate strategies to solve problems has improved customer-related business processes and increased transparency and increased sales.
WORK EXPERIENCE
1. TURBHAM LTD . -
Role: Customer success agent
Generated leads via cold calls. implemented various research techniques and used advanced research tools to generate vital information that led to the onboarding of new customers, in effect, this produced an increase in the customer pool of the company and subsequently increased profit margin.
Responded to clients' queries in record time through chats, emails, and calls. this saved the company communication gaps that were worth over $15,000 and also improved customer feedback on service delivery, ultimately raising satisfactory awareness level to an all-time high.
Produced business ideas that resolved customer-related issues. designed spreadsheets, that improved response time, by increasing access to vital information for team members and management. Optimized the use of CRM tools such as Ring Central, carrier 411, chattox, excel, Tilt, LinkedIn, anydesk, and Hubstaff.
2 . Outsource Global Technologies Limited, Mabushi. 2021.
Role: Customer Success Agent
Handled 125+ calls to clients weekly, clarifying to clients with varying degrees of mental and physical condition how the company is structured to help them win their claims, onboarded an average of 10 clients daily, by developing effective attention to details technique which led to the exchange of vital information that kick-started the claim process.
Managed difficult client situations and progressed to the next stage by effectively implementing conflict resolution strategies that made clients feel heard and satisfied leaving positive feedback and client willingness to proceed with the claim process.
Enhanced customer retention and satisfaction by resolving client concerns, and leveraging the knowledge of company services, this improved company awareness.implemented communication methods that reduced call time and still maintained the quality of service delivery while raising call numbers.
3. Valada Hotels And Resorts Jos, Plateau State. 2020.
Role: Customer support
First contact person to clients, received client orders, and addressed client concerns, ultimately leading to client satisfaction and retention.
Improved company awareness by marketing company services to clients and successfully convinced clients to make informed decisions, which lead to a company profit of 10000+ thousand, recorded payments, and communicating with the team and management, through communication channels which led to improved customer satisfaction and excellent service delivery.
Improved inventory management, by building customer relationships that increased company profit margin significantly. Created company awareness through social media handles and Improved the company database.
EDUCATION
1. University of Jos, Plateau State
B.Sc (Hons) Zoology 2019
INTEREST
Volunteer.
Currently, a volunteer at she soars foundation. A non-profit organization that is dedicated to helping the girl child achieve dreams and become leaders.
REFEREES
Victor Osaenwe
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TEAM LEAD OUTSOURCE GLOBAL
Jessica Young
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