Judith Kay Canlas

 Judith Kay A. Canlas Sitio Estrella, San Rafael, Tarlac City Contact Number:- E-mail Address- Objective: To provide a professional and efficient customer service function, in line with the company’s aims Career Accomplishments, Duties and Responsibilities Sitel Philippines – Tarlac City Site Coach, Retail Account (December 7, 2015 – present) Teleperformance (formerly Aegis, Inc.) Team Lead, Banking Vertical (November 13, 2009 – December 6, 2015) Sykes Asia, Inc. Team Manager (October 15, 2007 – November 10, 2009) Sykes Asia, Inc. Sub Team Leader(December 12, 2006 – March 4, 2007) Sykes Asia, Inc. Mentor for Wave 11 Agents (December 11 – 15, 2006) Sykes Asia, Inc. Customer Service Representative(November 14, 2005 – October 14, 2007) Trainings COPC / HPMT Training Aegis, Inc. AegisPeopleSupport Center Ayala Avenue corner Sen. Gil Puyat Avenue, Makati City, Philippines Leadership Training Aegis, Inc. AegisPeopleSupport Center Ayala Avenue corner Sen. Gil Puyat Avenue, Makati City, Philippines Leadership Evaluation and Assessment Program Sykes Asia, Inc. Burgundy Corporate Tower 252 Sen. Gil Puyat Avenue, Makati City, Philippines May 29 – August 14, 2007 Fast Start Management Training Sykes Asia, Inc. One San Miguel Avenue Building, Pasig City, Philippines March 19, 2008 MEP in Action Training Sykes Asia, Inc. SITCBuilding, Quezon Avenue, Quezon City, Philippines June 13, 2008 Essential Skills and Knowledge for EffectiveCallCenter Management Sykes Asia, Inc. Burgundy Corporate Tower 252 Sen. Gil Puyat Avenue, Makati City, Philippines Coaching, Mentoringand Feedback Training and Workshop Sykes Asia, Inc. Burgundy Corporate Tower 252 Sen. Gil Puyat Avenue, Makati City, Philippines August 25 – 27, 2009 Education Tertiary LevelBachelor of Science in Business Administration Major in Marketing Angeles University Foundation Angeles City- Secondary Level Saint Scholastica’s Academy City of San Fernando, Pampanga- Elementary LevelUniversity of the Assumption City of San Fernando, Pampanga- School Achievements Cum Laude College Scholar, 1st and 2nd semester AY- College Scholar, 1st and 2nd semester AY- CBA Quiz Bee 1st place winner in Team Category (March 1, 2005) CBA Quiz Bee 1st place winner in Team Category (March 3, 2004) Personal Information Date of Birth: May 19,1982 Gender: Female Nationality: Filipino Civil Status: Married Height: 5’2 Weight:114 lbs. Skills: knowledgeable in English, knows how to work with computer applications (MS Word, MS Excel, MS Powerpoint) Interests: mountaineering / traveling, listening to music, watching films, reading books and magazines References Mr. Christopher Gutierrez Operations Manager Track Trainee Sitel Philippines Tarlac City, Philippines Mobile No: - Mr. Emerodovic Bartolome Team Lead, Banking Vertical Teleperformance (formerly Aegis, Inc.) Ayala Avenue corner Sen. Gil Puyat Avenue, Makati City, Philippines Mobile No: - Ms. Rona Pagaspas Team Manager, Banking Vertical Aegis, Inc. Teleperformance (formerly Aegis, Inc.) SM Aura, Taguig City, Philippines Mobile No: -