Judith Ijeoma Chilaka

JUDITH IJEOMA CHILAKA Imo State, Nigeria Postal Code: 101245] Tel: -, - Email:- LinkedIn ID: www.linkedin.com/in/chilaka-ijeoma-judith-8b6a38129 Skype ID: Live:Cid.4a217c1a3c5434b8 PROFESSIONAL SUMMARY Customer service analyst, innovative sales expert, analytical leader, technical support personnel, passionate about organizational structure and management, business growth with strong academic abilities, track record on leadership with high profile of interpersonal skills, Certificates Training in Inbound Sales, Basic Cloud Computing, Technical Support, Virtual Assistant + 3 years of experience as team lead customer service representative, marketing, recruitment processing, leadership and management; Seeking to leverage my professional competence to grow in a capacity as deemed fit in your organization PROFESSIONAL EXPERIENCE Team Lead-Customer Service Representative Oct 2018-Sept, 2021 Patricia Technologies Limited, Lekki, Lagos State, Nigeria Duties; • Proven ability to manage, assist and coordinate a team of customer service personnel • Escalation of tickets to line managers when necessary and flagging of account in line with reports from agents upon resolution Oversees and ensures that each task assigned to customer service personnel is diligently carried out upon resumption as well as achieving customer’s goal As a customer service lead, I assisted our new agents in gaining knowledge with the use of customer relationship management (CRM) software for efficiency, thereby providing a more conducive platform for effective interaction between us and our customers • • • • • With diligence, I effectively and dutifully escalate customer’s complaints/issues to product manager and technical support personnel as well as well as follow up, upon resolution Manage large amount of inbound calls • Build sustainable relationships and trust with customer accounts through open and interactive communication Proven experience in conducting periodic review and evaluations of my team members • Ability to train, onboarding using excellent skills as well as monitoring new employees Sales/Marketing Personnel Fero Mobile Company, Ikeja, Nigeria Jan 2018-Aug, 2018 Duties; • As a sales person, I passionately followed up a greater percentage of both inbound and outbound leads to becoming active customers satisfactorily. • I analyze and create plan for engaging the target market. • Ability to achieve a desired goal as a sales person through cold calling. • Ability to send the right email, at the right time and to the right person as a sales personnel was a milestone as it yielded productive result with the use inbound email marketing strategy. • Proven experience on demonstration of products and services as deemed necessary by leads and management. • Ability to connect with the buyer before the decision stage and this happens during the buyer’s journey. • Adequate utilization of behavioral Email as a way of keeping in touch with contacts based on the historical interactions, I have had with them regarding my Company’s product and services. • Ability to use hubspot software for contact management strategy, for the purpose of sourcing a contact’s implicit data, thereby providing varieties of platform in which a contact can be communicated with other than using only a contact’s explicit data. EDUCATIONAL QUALIFICATION AND CERTIFICATION Michael Opkara University of Agriculture, Umudike, Abia State ---2014 Bachelor of Science in Microbiology (B.Sc) PROFESSIONAL TRAINING AND CERTIFICATIONS • • Technical Support Foundation – By Kevin Limehouse, a Support Specialist and his Team courtesy of Cousera, Nigeria (2021 in view) Customer Service Foundation – By Jeff Toister, courtesy of LinkedIn (2021) • Inbound Sales – By Mark Roberge, courtesy of Hubspot • IT Support Skills – Virtual Assistant, Member of the Tech Community By Ekwutosiam Ada (Facilitator) (2021) (November, 2021) • Email Marketing – By Courtney Sembler, certificate from Hubspot • De-Escalating Conversation for Customer Service – Certificate awarded by LinkedIn, Nigeria (2021) Customer Service Workshop – Learning certificate acquired during National Youth Service Corps (NYSC) (2016) Skills acquisition & Entrepreneurship Development Training on Power and Energy • • SKILLS (2021) • Technical support prowess • • Incredible contribution towards the growth and development of an organization, its product and services Experience with using customer relationship management (Tech tools) software such as hubspot, pipedrive, Microsoft teams to achieve result and with Microsoft word-processing software Ideal spoken and written communication • Non-technical support skills • Problem-solving abilities • Possess ability to carry out task remotely assigned to me • Proven innovative capacity with great managerial power • Ideal written and spoken communication skills • Effective Email marketing abilities • Proven experience in achieving potential Inbound lead goal • • • • • HOBBIES AND INTERESTS I enjoy reading non-fiction books I love chatting with my tech community Building computer networks Solving puzzles and socializing with friends and family Delights in making new friends of like minds, impactfully • REFERENCE Available upon request