Judith Esomonu

ESOMONU, JUDITH CHINOMSO -, - |- https://www.linkedin.com/in/judithesomonu Professional Summary Enthusiastic Virtual Assistant and Customer Support Specialist with three years of in-depth administrative experience, possessing first-rate customer support, appointment scheduling, telephone and documentation abilities, executive support, conflict resolution, and customer satisfaction. Motivated to offer my services and value addition in a fast-paced industry. Skills Customer service CRM system Excellent time management skills Problem solving and decision making Cold calling & Appointment Scheduling Exceptional Communication skill Team work & Collaboration Technical Skills Microsoft Suite Google Suite Experience Virtual Executive Assistant Hydraflex Oil and Gas Services Limited November, 2018 - January, 2022 Organized communications via emails and phone calls for the Manager. Managed contact lists and organized the Managers’ calendars and these reduced missed appointments and clashing of appointments. Provided communication systems by identifying needs; evaluating options; maintaining requests among the staff. Liaised with senior and executive administrative staff to handle requests and queries from senior managers. Performed administrative tasks such as preparing meetings, presentations, project management, and other tasks as assigned by the manager. Maximized the Manager’s time by reading, researching, and responding to all correspondence on his behalf. Improved products and service quality by ensuring quality delivery of the organization's products to the customers and this earned me a promotion within six months of working with the organization. Customer Service Representative Hydraflex Oil and Gas Services Limited October, 2017 - October, 2018 Responded to inbound calls and made outbound calls to prospective and existing clients in a professional manner. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns according to the organization's service level agreement. Retained excellent client satisfaction ratings through outstanding service. Opened and maintained customers' accounts by recording account information in the CRM system. Implemented marketing strategies and techniques thereby increasing revenue and customer satisfaction. Collected customer feedback and made process changes to exceed customer satisfaction goals. Handled complaints, built strategies for improving the overall customer experience and fostering loyalty. Customer Service Executive (Freelance) Bureau For Political And Legislative Affairs November, 2016 - August, 2017 Answered, directed phone calls, organized and scheduled appointments. Received processes and verified the accuracy of information from clients. Initiated required action for response to the citizen's requests for political matters, changes, manifestoes including electoral information, and communicate changes to the appropriate departments. Promptly resolved all complaints according to the Ministry's service level agreement. Communicated the citizen's feedback to the appropriate department. Customer Support (Sales) Nomex Express October, 2015 - August, 2016 Handled sales inquiries from inbound and outbound customers. Cold called prospective leads about new products. Ensured complete packages are shipped out of the warehouse with due process. Created awareness about new products. Provided accurate, valid and complete information to customers. Resolved product's problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and an adequate follow-up to ensure the resolution of all customer's complaints within the organizational SLA. Assisted customers with order bookings and also ensured prompt delivery of orders. Coordinated the logistic team for effective and swift delivery. Education University of Port Harcourt, Rivers State, Nigeria Post Graduate Diploma (PGD) in International Relations 2021 - 2022 University of Port Harcourt, Rivers State, Nigeria Bachelor of Arts (B.A) in Linguistics And Communication Studies 2014 - 2018 Certifications & Awards Customer service foundations Certified by LinkedIn Learning Customer service: Problem-solving and Troubleshooting Certified by LinkedIn Learning Building rapport with customers Certified LinkedIn Learning Serving Customers Through Chat and Text Certified by LinkedIn Learning Creating Positive Conversations With Challenging Customers Certified by LinkedIn Learning De-Escalating Conversations For Customer Service Certified by LinkedIn Learning Google IT Support:Technical Support Fundamentals Certified by Coursera Customer Service Fundamentals Certified by Coursera Fundamentals Of Digital Marketing Certified by Google Digital Skills for Africa Languages English Igbo Reference Available on Request - ""