Judith Chigere

CHINENYE JUDITH CHIGERE Customer Success | Customer Support | Operations Specialist Abia State, Nigeria | LinkedIn | GitHub Professional Summary Customer Success and Operations professional with 10+ years of experience supporting customers, managing business operations, coordinating logistics, and improving internal workflows. Proven ability to resolve customer issues quickly, maintain long-term client relationships, and improve service delivery. Known for resolving over 90% of customer issues on first contact and reducing operational delays through structured planning and process improvements. Tech-savvy problem solver experienced with POS systems, QuickBooks troubleshooting, and learning new digital tools quickly. Seeking a remote Customer Support, Customer Success, or Operations role. Core Skills Customer Support • Customer Success • Client Relationship Management • Issue Resolution • Operations Coordination • Administrative Support • Logistics Planning • Vendor Management • CRM & Support Tools • Technical Troubleshooting • Sales Support • Process Improvement • Data Entry • Time Management • Written Communication Professional Experience Operations & Customer Relations Specialist – Vicars Nigeria Enterprises Limited (Oct 2015 – Jan 2026) ●​ Managed 50+ customer interactions weekly via phone and in-person support, resolving inquiries and complaints. ●​ Achieved over 90% first-contact issue resolution improving customer retention. ●​ Guided customers in product selection to support sales and customer satisfaction. ●​ Improved workflow efficiency by simplifying operational processes for staff. ●​ Coordinated logistics and delivery schedules, reducing delivery delays by about 30%. ●​ Maintained strong vendor relationships and coordinated supply deliveries. ●​ Troubleshot POS and accounting systems, resolving about 80% of technical issues independently. ●​ Customized receipt formats and adjusted POS/QuickBooks settings to reduce transaction errors. Additional Experience Assistant Secretary / Customer Service Representative – A.C. Harmony Enterprises Nigeria Ltd. (2010 – 2012) ●​ Supported administrative operations, responded to customer inquiries, and maintained office records. Technical Skills POS Systems • QuickBooks • Microsoft Office • Google Workspace • Email & Chat Support Platforms • Data Entry Systems HTML • CSS • Tailwind CSS • Basic JavaScript Remote Work Skills Virtual Communication • Online Customer Support • Digital Collaboration Tools • Remote Problem Solving • Time & Task Management • Independent Work Execution Education & Training Ebonyi State University – B.Sc. Food Science and Technology LinkedIn Learning – Customer Service: Problem Solving and Troubleshooting Digital Witch – Technical Support Data Entry Academy – Data Entry Web Design Training Additional Information Work Authorization: Eligible to work remotely for international companies Availability: Open to full-time, part-time, and contract roles