Judith Anaya

Gracia Judith Anaya Lujan-- OBJECTIVE Seeking an opportunity for advancement and growth within the company while utilizing my abilities as a Leader and Sales skills. EXPERIENCE Sales Manager-​Resort Global Network ​ 12-17 to 8-19 Cancun, MX ● Hiring, training, and preparing representatives to respond to customer questions and requests while obtaining a set goal of Sales by up-selling and constant prospecting. ● Ensuring agents understand and comply with all call center objectives, performance, standards, and policies. ● Answering agent questions regarding best practices or difficult calls. ● Attended calls on hold and escalated calls ● Identifying operational issues , correcting and/or suggesting possible improvements. ● Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. ● Preparing reports and analyzing data to assist management as they determine call center goals. ● Working with other supervisors and management team members to support agents and maximize customer satisfaction to increase the number of Members and retention. Sales Supervisor-​Vacations 4 Life​ 12-16 to 11-17 Cancun, MX ● Assist the Sales Director in achieving sales goals and objectives, by implementing and revising sales strategies and by directing and motivating the sales team. ● Implementing sales campaigns: assign leads, set attainable objectives by forecasting quotas, and help sales representatives improve their performance with up to date product knowledge. ● Maintain a pristine record of customer satisfaction in accordance with company policy. Routine handling of customer concerns and issues and providing sales representatives and support staff with the necessary tools and knowledge to address these problems. ● Cold calling along with monitoring calls made by sales team. Crunch numbers for executives during live calls and assist in closing techniques. ● Liaison with other departments such as IT, Reservations, Marketing, and Legal Department. ● Attend Operations and Sales meeting on a weekly basis. ● Hiring, training, motivating , coaching, and firing of Sales staff. Sales Manager/Team Leader/Closer-​Mexico Explorer ​12-15 to 12-16 Cancun, MX ● Manage daily operations for a team of 20-30, daily reports including reporting to Sales Director. ● Close deals for agents to meet goals set by management while assisting Closers to reach their goals. ● ● ● Training on a weekly basis one on one or as a group. Monitored and coached Agents and Closers on live calls. Lead my team by motivation, sharing knowledge, while following companies guidelines and liaison to other departments. Great retention. Attended weekly meetings with management to review prior week results while sharing ideas, assist in goal setting, and implementing incentives for my team. Team Leader/Closer/Agent-​Sunset World​ 08-12 to 09-15 Cancun, MX ● Agent for 2 months-Receive inbound calls (100-150per day) offering vacation packages on a one opportunity close sale, while following a script and consistently exceeding goals. ● Closer for 10 months-Close deals for agents giving the clients the best quality service meeting deadlines and goals set by management. Monitored and coached agents on live calls and one on one basis as well as a group. Spoke in daily meetings in regards to prior day calls and sales. ● Team Leader/Closer 2 years-Lead my team by motivation, sharing knowledge, coaching one on one or as a group on a weekly basis, while following companies guidelines and a liaison to other departments. Also meeting Closer goals simultaneously. Turned in daily reports while reporting to the Sales Director ​04-01 to 02-06 Dallas, TX ● Assist members with opening and closing accounts, CD’s, and IRA’s. Answer questions about products and services and resolve any discrepancies with a members account. Back up Teller/Vault Teller and capable of Supervisor overrides. Assisted in training for new employees. Answer incoming loan request calls, submit applications and necessary paperwork, once approved assisted member in acquiring automobile or funds, processed and completed all loan documentation, cross-sold products and services while meeting deadlines and goals. Entered home equity loan applications, as well as credit card consolidation loans. Assisted in promotions and ongoing training. Part of the Employee Committee.. MSS/Loan Service Specialist- ​Resource One Credit Union EDUCATION Woodrow Wilson High School-GED Participated in internal University at Resource One CU Diplomado en Tiempo Compartidos 2018 Master en Comercializacion 2018 Yellow Belt of Lean Six Sigma Methodology